Sales Team Leader

In brief

**Overview** This document outlines the position of Sales Team Leader at Mango5. The role involves leading and managing a team of outbound insurance sales agents, typically within a BPO or call centre environment, with a focus on driving sales performance, team development, and compliance. **What you will do** * Lead, motivate, and inspire a team of outbound insurance sales agents. * Run regular team huddles and one-on-one sessions for performance reviews, goal setting, and addressing concerns. * Foster a positive, high-energy and collaborative team environment. * Drive the team to consistently meet and exceed monthly sales targets and KPIs. * Monitor conversion rates, upsell and cross-sell performance, and other sales metrics, and act on the results. * Provide regular feedback and live call coaching to sharpen objection handling, rapport building, and closing skills. * Identify training needs and organise sessions to build product knowledge and sales skills. * Mentor and support new agents through onboarding and ramp-up. * Encourage continuous learning and professional development. * Ensure full compliance with FCA regulations, client requirements, and internal procedures. * Conduct call quality audits and give constructive feedback. * Implement corrective actions to resolve issues and prevent repeat occurrences. * Communicate with stakeholders to understand their needs and expectations. * Provide regular updates on team performance and initiatives. * Address and resolve customer escalations and concerns. * Contribute to process improvement initiatives for better efficiency and sales outcomes. * Manage resources, schedules, and attendance effectively to meet business objectives. **Requirements (from the original advert)** * Minimum 3 years of outbound sales experience in a team leader or supervisory role in a BPO or call centre environment. * Operations Manager, Junior Operations Manager or Sales Team Manager: Advantageous * UK insurance industry experience: Advantageous. * Knowledge of FCA regulations and the importance of compliance. * Strong understanding of insurance products, processes and terminology. * Proven track record of coaching a sales team to hit and exceed targets. * Excellent communication and interpersonal skills, with a neutral accent. * Ability to lead and motivate a diverse team with high personal integrity. * Strong problem-solving and decision-making abilities. * Proficiency in Microsoft Word and Excel, and call centre systems. * Matric. * Clear criminal and credit record. * Self-motivated, target-driven, resilient and comfortable in a high-pressure sales environment. * Working Hours: Monday – Friday, 9-hour shift, scheduled between 09:00 – 22:00, Dynamic holidays. * Remuneration: Market-related basic salary, Allowance, Commission. * Benefits (after 3 months): Medical Insurance, Emergency Assistance, Access to LMS for continuous learning and growth. **Who should apply** The ideal candidate is a self-motivated, target-driven, and resilient individual comfortable operating in a high-pressure sales environment. They should demonstrate strong personal integrity, possess the ability to lead and motivate a diverse team, and exhibit strong problem-solving and decision-making capabilities. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/sales-team-leader-mango5-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Microsoft Excel

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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