Key Accounts Assistant (Pharmacy) - Montague Gardens (Fixed Term Contract - Maternity Cover)

In brief

**Overview** The Clicks Group is seeking a Key Accounts Assistant for a fixed-term contract position of 9-12 months, serving as maternity cover. This role is based at the Montague Gardens Distribution Centre in Cape Town and reports to the Regional Key Accounts Manager. The primary purpose of this position is to perform all office administration for the Regional Key Account Manager, thereby enabling the effective delivery of service level agreements within the Clicks and Hospital channels, in alignment with UPD strategic and Group objectives. **What you will do** * Maintain the general filing system and file all correspondence in an accurate and traceable manner. * Track, report on, and manage escalations regarding outstanding shorts. * Manage shorts investigations with stock control per SLA requirements. * Manage paperwork to and from the warehouse accurately and timeously. * Handle mail and parcels in a timely manner. * Manage the efficient and professional handling of visitors. * Manage and maintain ad-hoc administrative tasks. * Answer customer calls, e-mails, and requests from all internal and external stakeholders. * Contribute to administration performance, time-keeping, and quality assurance. * Receive calls, mails, and faxes, and attend to all queries. * Manage urgent and regular queries in a timely manner. * Deliver daily, weekly, and monthly reports promptly. * Manage escalations for outstanding items from stock control. * Track and monitor queries until resolution. * Drive efficiency with all correspondence and queries received. * Maintain a neat and orderly workspace at all times. * Demonstrate effective time management to ensure achievement of SLA requirements, including being at work 15 minutes before the start of the shift. **Requirements (from the original advert)** * **Minimum Education & Qualification:** * Matric (Required) * Certificate in Office administration or similar (Advantageous) * **Minimum Job Related Experience:** * Sound understanding of office administration (Required) * Customer service experience (Required) * Experience in filing and all-round administration (Required) * Pharmaceutical exposure (Advantageous) * Working experience on SAP (Stated as very critical, implies Required) * Proficiency in Microsoft Office (Outlook, Excel) and general computer skills (Required) **Who should apply** The ideal candidate will possess strong administrative skills, including proficiency in Microsoft Office (especially Advanced Excel), Adobe, and Outlook End User Computing. They should be capable of analyzing data, checking for accuracy, maintaining files, performing clerical work, reporting data, and conducting research. Key personal attributes include a strong sense of ethics, the ability to multi-task, take initiative, take personal responsibility, and think logically. The candidate should have knowledge of Audit Standards, business processes, and customer invoicing/statements. In terms of personal competencies, the role requires strong writing and reporting skills, the ability to work effectively with people, analytical capabilities, and adherence to instructions and procedures. Punctuality and effective time management are also expected. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/key-accounts-assistant-pharmacy-montague-gardens-fixed-term-contract-maternity-cover-clicks-group-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Microsoft Office
• SAP
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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