Air and Ticketing Consultant (SA)

In brief

**Overview** This is an Air and Ticketing Consultant position with Helderberg Personnel. The role is focused on managing air ticket documentation, processing refunds, facilitating group bookings, and handling related administrative tasks within the travel industry. **What you will do** Key responsibilities include, but are not limited to: * Issuing and distribution of all air ticket documentation within defined timeframes. * Ensuring the smooth running of all the preparation work running up to the ticketing function. * Issuing of tickets, including any required post-ticketing administration and coordination. * Ensuring the accurate and timely processing of all re-issued tickets and airline refunds. * Assisting the Air Team Leader with processing and reconciling monthly BSP airline statements and applying for refunds. * Ensuring all eligible refunds, including APD, are requested in a timely manner. * Making group bookings as requested by internal customers with contracted air service providers by phone, GDS, e-mail, and portals to suppliers both in the UK and worldwide. * Making amendments to group bookings previously made with suppliers. * Obtaining ad-hoc quotes from miscellaneous suppliers. * Interpreting and co-ordinating airline booking information via Amadeus queue management. * Advising internal departments and colleagues of airline schedule changes where appropriate. * Using knowledge and experience to estimate rates for low-cost airlines currently not on sale. * Naming and inputting APIS details for group bookings travelling with low cost using websites and supplier portals. * Contributing to improvements to processes and procedures by identifying and communicating ideas and solutions that will have a positive impact on internal and external customers. * Participation in the emergency procedure as required, with full training provided. * Providing support to other team members where appropriate within the wider business. * Participating in any activities or projects on a temporary or ad hoc basis to support business aims and objectives. **Requirements (from the original advert)** * Grade 12 qualification * Minimum 12 months experience of GDS systems preferably Amadeus * Experience of the group air market * Previous experience in an IATA ticketing environment * Travel Industry experience * Ability to work to high levels of accuracy and attention to detail * Highly organised with the ability to work to deadlines * Computer Literate with knowledge and experience of MS products Word, Excel, Outlook, internet * Strong numeracy skills with good financial awareness skills * Geographical awareness **Who should apply** The ideal candidate should have a Grade 12 qualification and a minimum of 12 months experience in GDS systems (preferably Amadeus), along with experience in the group air market and an IATA ticketing environment. Prior travel industry experience is essential. Applicants should possess a high degree of accuracy, attention to detail, and be highly organised with a proven ability to meet deadlines. Strong computer literacy, including proficiency in MS Word, Excel, Outlook, and internet usage, is required. The role also demands strong numeracy skills, good financial awareness, and geographical awareness. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/air-and-ticketing-consultant-sa-helderberg-personnel-1 Source: myjobmag

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• Microsoft Excel

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