Support Centre Consultant: Hardware

In brief

**Overview** This document explains the role of a Support Centre Consultant: Hardware at Senwes. The position primarily involves providing comprehensive telephone support to customers, maintaining high service standards, managing orders and related administrative tasks, and ensuring effective client communication and relationship building. **What you will do** * Provide telephone support by answering calls promptly, resolving queries through stakeholder liaison, minimizing hold/transfers, and ensuring customer satisfaction with clear, professional communication. * Maintain service standards by keeping abandon/idle rates low, managing busy time efficiently, achieving outbound call targets, preparing accurate quotations, processing orders on ERP, confirming payments, and driving new sales through telephone marketing and promotions. * Provide updates on order status, stock availability, and product pricing; inform clients of product changes; ensure compliance with order value policies; and build strong client relationships. * Stay updated on the in‑house product range, attend weekly training sessions, maintain a resource file, and act as a reliable information source for customers. * Maintain organized filing systems, manage and archive emails promptly, save client feedback for reference, and provide weekly order records to administrators. * Assist with ad hoc tasks as required, ensuring flexibility and teamwork across the business. **Requirements (from the original advert)** * National Senior Certificate Grade 12. * Minimum of 3 years’ relevant sales experience. * Proficiency in MS Office. * Knowledge of Enterprise Resource Planning system ERP. * Strong communication skills. * Ability to work effectively under pressure. **Who should apply** The ideal candidate should hold a National Senior Certificate Grade 12 and possess a minimum of 3 years' relevant sales experience. They must be proficient in MS Office and have knowledge of an Enterprise Resource Planning (ERP) system. Strong communication skills are essential for providing telephone support, resolving queries, and building client relationships. The role requires an individual who can work effectively under pressure, maintain service standards, manage administrative tasks efficiently, and stay updated on product knowledge to serve as a reliable information source. **Deadline** 09 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/support-centre-consultant-hardware-senwes Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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