Donor Care Officer- Pretoria

In brief

**Overview** This position is for a Donor Care Officer located in Pretoria, working for the South African National Blood Service (SANBS). The primary purpose of this role is to collect quality, safe blood and blood products according to specific targets set for both fixed and mobile blood drives. **What you will do** * **Financial Responsibilities:** * Manage cost per unit for whole blood and specialised collections within agreed blood drive/donor centre targets by determining, packing, and loading consumables. * Maintain and validate equipment to ensure timely repairs. * Report increases/decreases in consumable usage and discrepancies in consumable stock deliveries to the Clinic Supervisor. * **Customer Stakeholder Responsibilities:** * Manage stakeholder relations at blood drives and/or donor centres. * Welcome and assist donors, guiding them to the registration table. * Ask donors to read pamphlets/posters before medical assessment. * Help donors complete forms and clarify queries. * Address and/or report all complaints to the in-charge before or by the end of the shift. * Ensure customer needs and priorities are understood at all times. * Coach the team on customer service through discussion of root causes of complaints, compliments, and queries. * **Internal Processes Responsibilities:** * Collect whole blood and/or apheresis units to meet assigned targets. * Assist the team with efficient packing and off-loading of vehicles at venues. * Assist with setting up the blood drive in time for donor arrival. * Complete donor documentation and assessment procedures courteously, effectively, and efficiently according to relevant standard operating procedures. * Assist with identification and registration of donors according to guidelines, checking donor forms for completeness. * Assist with recruitment and booking of whole blood and specialised donors to ensure team targets are met. * Conduct basic physical checks on donors as per SOP, capture all relevant information, and report any deviations to the person in-charge of the clinic. * Document results of all basic physical checks on relevant record sheets/Donor Questionnaires. * Inform the clinic supervisor or designated deputy of all irregularities immediately; acceptance or deferral of donors due to medical reasons will be decided by the supervisor or deputy. * Conduct confidential assessment risk behaviour interviews with potential donors and educate donors on high-risk behaviour. * Prepare blood packs with the scale to ensure correct volume collection. * Prepare for phlebotomy section and carry out phlebotomy as per relevant SOP, including donor care and education. * Care for donors during donation, providing refreshments and education. * Initiate treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel. * Complete all documentation post-donation and any additional reports/information as required. * Provide post-donation care and advice. * **Learning and Growth Responsibilities:** * Perform Clinic Supervisor duties, roles, and responsibilities as per operational requirements for a particular time or clinic. * Maintain regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy, values, team building, policy changes, and SOPs to ensure understanding. * Assist the Clinic Supervisor in analysing training needs for the unit and manage staff competency through observation on relevant policies and procedures, including completion of relevant CPDs and POEs. * **Governance Responsibilities:** * Maintain and keep updated staff and equipment files as per relevant policies and procedures. * Oversee the application of all relevant policies and procedures in the unit as per SHEQ and Operational policies and procedures. * Manage medical waste by ensuring all waste generated during the blood drive is discarded as per SOP. * Maintain a safe environment by ensuring safety procedures are followed as per SOP. **Requirements (from the original advert)** * Diploma / Degree in General Nursing Sciences. * Code B or EB Manual driver’s license. * 2 years Registered Professional Nursing experience. * Knowledge of relevant SANBS policies and Procedures. * Knowledge of Standards of Practice for Blood transfusion in SA. **Who should apply** An individual with a Diploma/Degree in General Nursing Sciences and at least 2 years of Registered Professional Nursing experience. The ideal candidate must possess a Code B or EB Manual driver’s license and have knowledge of SANBS policies and procedures, as well as the Standards of Practice for Blood Transfusion in SA. They should be proficient in clinical procedures, donor care, administrative duties, and able to ensure compliance with health and safety regulations, all while managing resources effectively at blood drives. **Deadline** 13 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/donor-care-officer-pretoria-south-african-national-blood-service-sanbs-3 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service
• First aid
• Health and safety (OHS)
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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