Donor Care Officer- Pietermaritzburg

In brief

**Overview** This role is for a Donor Care Officer at the South African National Blood Service (SANBS) in Pietermaritzburg. The primary purpose of the position is to collect quality safe blood and blood products, adhering to specific targets set for both fixed and mobile blood drives. **What you will do** * **Financial:** * Manage cost per unit for whole blood and specialised collections within agreed blood drive/donor centre targets by determining, packing, and loading consumables as per target. * Maintain and validate equipment to ensure timely repairs. * Report increases/decreases in consumable usage and discrepancies in consumable stock deliveries to the Clinic Supervisor. * **Customer Stakeholder:** * Manage stakeholder relations at the blood drive and/or donor centre. * Welcome donors, assist with and/or guide them to the registration table. * Ask donors to read pamphlets/posters before medical assessment. * Help donors complete forms and clarify queries. * Address and/or report all complaints to the in-charge before or by the end of the shift. * Ensure customer needs and priorities are understood. * Coach team on customer service by discussing root causes of complaints, compliments, and queries. * **Internal Processes:** * Collect whole blood and/or apheresis units to meet assigned targets. * Assist the team in packing and off-loading vehicles at venues efficiently and effectively. * Assist with setting up the blood drive in time for donor arrival. * Complete donor documentation and assessment procedures courteously, effectively, and efficiently according to relevant standard operating procedure. * Assist with identification and registration of donors according to relevant guidelines, and check donor forms for completeness. * Assist with recruitment and booking of whole blood and specialised donors to ensure the team meets targets. * Conduct basic physical checks on donors as per SOP, capture all relevant information, and report any deviation to the person in charge. * Document results of all basic physical checks on relevant record sheets/Donor Questionnaires. * Inform clinic supervisor or designated deputy of all irregularities immediately. * Conduct confidential assessment risk behaviour interviews with potential donors. * Educate donors on high-risk behaviour. * Prepare blood packs with the scale to ensure correct volume of blood is collected. * Prepare for the phlebotomy section and carry out phlebotomy as per relevant SOP, including donor care and education. * Care for donors during donation, including providing refreshments and education. * Initiate treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel. * Complete all documentation post-donation and any additional reports/information as required. * Provide post-donation care and advice. * **Learning and Growth:** * Perform Clinic Supervisor duties, roles, and responsibilities as per operational requirements for a particular time or clinic. * Maintain regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy, values, team building, policy changes, and SOPs to ensure understanding. * Assist the Clinic Supervisor in analysing training needs and managing staff competency through observation on relevant policies and procedures, including completion of relevant CPD’s and POE’s. * **Governance:** * Maintain and keep updated staff and equipment files as per relevant policies and procedures. * Oversee the application of all relevant policies and procedures in the unit as per SHEQ and Operational policies and procedures. * Manage medical waste by ensuring all waste generated during the blood drive is discarded as per SOP. * Maintain a safe environment by ensuring safety procedures are followed as per SOP. **Requirements (from the original advert)** * **Education:** * Diploma / Degree in General Nursing Sciences. * Code B or EB Manual driver’s license. * **Experience and knowledge requirements:** * 2 years Registered Professional Nursing experience. * **Other knowledge and skills:** * Relevant SANBS policies and Procedures. * Standards of Practice for Blood transfusion in SA. **Who should apply** Candidates should be registered professional nurses with at least two years of experience, holding a Diploma or Degree in General Nursing Sciences and a Code B or EB Manual driver’s license. They must possess knowledge of relevant SANBS policies and procedures and the Standards of Practice for Blood Transfusion in SA. The ideal candidate will be capable of performing diverse duties including blood collection, donor assessment, customer service, equipment management, and adherence to health and safety protocols, demonstrating strong communication skills and the ability to operate within established guidelines and targets. **Deadline** 13 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/donor-care-officer-pietermaritzburg-south-african-national-blood-service-sanbs-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service
• First aid
• Health and safety (OHS)
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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