Operations Manager

In brief

**Overview** Servest is an innovative, world-class leader in the Integrated Facilities Management Industry, committed to attracting top talent and fostering an environment for accelerated development. This role is for a dynamic and driven Operations Manager to join a team based at the company's Head Office, reporting directly to the Branch Manager within the Cleaning Business Unit. **What you will do** * Develop and maintain systems to ensure client Service Level Agreement (SLA) adherence. * Develop and maintain relationships with clients. * Establish and monitor cleaning work schedules for buildings in accordance with SLAs. * Conduct site visits, reporting on activities, results, and recommendations. * Manage the delivery of cleaning chemicals and consumables to sites. * Manage the availability and condition of site equipment. * Manage the entire start-up process of new contracts, including staff recruitment, induction, and work schedules. * Control and manage company assets, ensuring full knowledge of related insurance requirements. * Manage area performance against agreed targets, budgets, policies, and standards. * Manage direct expenses, overheads, and all factors affecting the profitable performance of the area. * Achieve monthly non-contractual revenue targets, maintain the existing customer base, and upsell on existing contracts. * Manage all reporting staff, including effective recruitment, training, evaluation, motivation, delegation, and monitoring of their activities. * Manage Industrial Relations and staff scheduling, including monitoring time and attendance, leave schedules, and overtime. * Implement cleaner work schedules and evaluate and manage performance. * Adhere to company policy, procedures, and Servest Group values. **Requirements (from the original advert)** * Matric / Grade 12 or equivalent. * Business Management or related field will be advantageous. * Minimum of 3–5 years' experience in the contract cleaning or facilities management industry. * At least 2 years' experience in a supervisory or junior management role. * Experience managing multiple cleaning sites and supervising large teams. * Sound knowledge of contract cleaning operations, cleaning methodologies, chemicals, equipment, and consumables. * Experience managing client relationships and ensuring Service Level Agreement (SLA) compliance. * Strong people management skills, including performance management, coaching, and disciplinary processes. * Experience in workforce planning, scheduling, and rostering. * Good financial acumen, including budgeting, cost control, and stock management. * Computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook). * Valid Code B driver's licence with willingness to travel between client sites. **Who should apply** A dynamic and driven individual is sought for this Operations Manager vacancy. The ideal candidate will meet the minimum requirements, possessing significant experience in the contract cleaning or facilities management industry, including supervisory or junior management roles. They should have a proven track record in managing multiple cleaning sites and large teams, strong people management and financial acumen, and expertise in client relationship management and SLA compliance. A sound understanding of contract cleaning operations and a willingness to travel are also essential. **Deadline** 30th October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/operations-manager-servest-sa-7 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Excel
• Microsoft Office
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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