Branch Manager - Orange Farm

In brief

**Overview** This role is for a Branch Manager located in Orange Farm, working within the Sanlam Group. The primary focus of the position is to drive growth in the customer base and revenue for Sanlam Retail Mass by developing and implementing the retail branch strategy, leading a service delivery culture, and managing the day-to-day operations of the branch. **What you will do** * Grow the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy. * Guide, integrate, and standardise the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy. * Lead a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience. * Assume responsibility for the successful day to day maintenance and management of the Retail branch. * Responsible for Retail branch strategy development and business planning. * Ensure retail branch sales delivery and establish and drive a service culture. * Ensure compliance, quality, and risk management. * Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.). * Monthly planning and reporting of sales and service activities in the Branch. * Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships. **Requirements (from the original advert)** * Matric (Grade 12). * RE1 and RE5. * 120 Wealth Management credits OR tertiary qualification recognised by the FSCA. * Class of Business accreditation (annual). * Compliant with continuous professional development (CPD) (current and past cycles). * A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity. * Service Management experience is essential. * Insurance sales experience. * Credit and lending experience. * Sales tactics and approaches. * Stakeholder engagement and management. * Customer service and engagement. * Relevant Regulatory frameworks, policies, and standards. * Sanlam insurance products (ideal). * People management practices and principles. * Business Acumen. * Computer literate. * Data and analytics including data visualisation. * Project management. * Critical thinking and problem-solving skills. * Strong communicator (verbally and in writing). * Able to lead and motivate a team. * Driven to exceed targets. * Organising skills. * Adaptable and able to learn quickly. * Resilient and open to change. **Who should apply** This role is suited for experienced professionals with a minimum of 5 years in the industry, including at least 3 years in a leadership capacity. Candidates should possess essential service management, insurance sales, and credit and lending experience, along with specific financial services accreditations (Matric, RE1, RE5, relevant Wealth Management credits/qualification, Class of Business, and CPD compliance). The ideal candidate will demonstrate strong capabilities in sales tactics, stakeholder engagement, customer service, and people management, coupled with business acumen, computer literacy, and familiarity with relevant regulatory frameworks. They should be a strong communicator, critical thinker, problem-solver, and capable of leading and motivating a team, while also being driven to exceed targets, highly organised, adaptable, quick to learn, resilient, and open to change. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/branch-manager-orange-farm-sanlam-9 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 5 years of experience.

• Project management
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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