Switchboard Operator

In brief

**Overview** This role is for a Switchboard Operator at Joint Medical Holdings. The primary purpose of the position is to efficiently and professionally operate the hospital switchboard, ensuring effective communication and providing courteous assistance to patients, visitors, doctors, and staff. **What you will do** * Operate a busy hospital switchboard, answering and directing calls professionally and efficiently. * Provide excellent customer service to patients, visitors, doctors, and staff. * Handle messages, complaints, compliments, and enquiries, ensuring prompt follow-up and resolution. * Maintain confidentiality of all patient and hospital information. * Update and maintain telephone directories and contact lists. * Provide administrative support, including filing, document auditing, mail handling, and office supply management. * Liaise with ambulance services and support hospital communication channels. * Ensure compliance with health and safety procedures, emergency protocols, and hospital policies. **Requirements (from the original advert)** * Grade 12 Matric * 1-2 years' experience as a Switchboard Operator. * Previous experience in administrative, switchboard, reception, or secretarial duties. * Excellent verbal and written communication skills. * Strong telephone etiquette and customer service skills. * Ability to operate a busy switchboard efficiently. * Excellent interpersonal and relationship-building skills. * Strong organisational and administrative abilities. * Ability to multitask and prioritise workload effectively. * Strong attention to detail and accuracy. * Ability to handle confidential information with discretion. * Problem-solving and complaint-handling skills. * Professional and courteous manner. * Ability to work under pressure in a fast-paced environment. * Proficient in Microsoft Office Suite (Word, Excel, Outlook). * Strong time management skills. * Ability to work independently and as part of a team. * Knowledge of hospital operations and emergency procedures (would be advantageous). **Who should apply** The ideal candidate will possess a Grade 12 Matriculation and have 1-2 years of experience as a Switchboard Operator, or in administrative, reception, or secretarial duties. They should demonstrate excellent verbal and written communication, strong telephone etiquette, and customer service skills, with the ability to efficiently operate a busy switchboard. The role requires someone with strong organisational, administrative, and interpersonal abilities, who can multitask, prioritise workload effectively, and maintain strong attention to detail and accuracy. The candidate must be able to handle confidential information with discretion, possess problem-solving skills, and exhibit a professional and courteous manner while working under pressure. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and strong time management skills are essential, along with the ability to work both independently and as part of a team. Knowledge of hospital operations and emergency procedures would be beneficial. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/switchboard-operator-joint-medical-holdings Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Microsoft Excel
• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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