Hotel Operations Manager
- Location
- Worcester, Western Cape
- Minimum qualification
- Bachelor's degree
- Closing date
First listed . Last checked at source .
In brief
**Overview** This document describes the role of a Hotel Operations Manager at Sun International. The position is responsible for driving the profitability and overall operational performance of the hotel, with a primary focus on maximizing revenue and occupancy, maintaining hotel standards, and delivering exceptional customer experiences. The role involves leading and integrating multiple hotel functions, including rooms, guest relations, food and beverage, and conferencing, to ensure operational excellence. The Hotel Operations Manager also holds shared accountability for the hotel's operational budget, revenue targets, and expense management, while also driving innovation, people performance, and alignment across the property. **What you will do** The Hotel Operations Manager will be responsible for: * Translating Group and Business Unit strategies into actionable operational plans and deliverables for the hotel. * Driving hotel profitability through revenue maximisation, occupancy management, cost control, and operational efficiency. * Maintaining and continuously improving hotel standards in line with 4 and 5-star grading requirements. * Overseeing operational standards across rooms, guest relations, food and beverage, conferencing, and related hotel services. * Identifying new opportunities to enhance products, services, and operational processes. * Analysing hotel and hospitality trends to introduce relevant product and service innovations. * Managing hotel budgets, revenue strategies, CAPEX, forecasting, and financial reporting. * Leading, motivating, and developing hotel teams, while driving performance, engagement, and succession planning. * Maintaining positive employee and labour relations across hotel operations. * Driving the hotel's customer experience strategy and managing escalated guest matters. * Analysing guest preferences and feedback to identify opportunities for improving the customer experience. * Managing relationships with internal stakeholders, external service providers, and business partners. * Ensuring appropriate governance, risk controls, audit compliance, and adherence to relevant legislation. **Requirements (from the original advert)** * **Qualifications:** * 3-year Bachelor’s Degree in Hospitality Management, Business Management, or a related field. * **Experience:** * Minimum 10 years’ relevant hospitality experience. * At least 3 years’ experience in a hospitality management role within a 5-star establishment. * Strong background in Rooms Division Management, including Housekeeping, Front Office and/or Guest Relations, and/or Food & Beverage. * Experience managing multiple hotel functions and operational teams. * Experience managing Business Partners and Service Level Agreements. * Experience managing hotel revenue, occupancy, budgets, and operational expenses. * Strong understanding of hotel standards, governance, and operational compliance. * Demonstrated people leadership, performance management, and coaching experience. * Experience driving customer experience and service excellence. * Ability to work shifts in accordance with operational requirements. * Ability to undertake local travel. **Who should apply** The ideal candidate is a highly experienced hospitality professional with a strong background in 5-star hotel management, particularly in Rooms Division and/or Food & Beverage operations. They should be a results-oriented leader with a focus on driving profitability, operational excellence, and exceptional customer experiences. The profile emphasizes competencies in Rooms & Yield Management, F&B product knowledge, Banqueting & Conferencing, financial management, business acumen, labour and SHE legislation, SLA management, and coaching. The candidate should demonstrate behavioral competencies such as continuous improvement, integrity, teamwork, collaboration, transparency, adaptability, problem-solving, customer centricity, lifelong learning, and respect for diversity. They must be adept at financial management, strategic planning, team leadership, stakeholder relations, and ensuring compliance and governance within a dynamic hotel environment. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/hotel-operations-manager-sun-international Source: myjobmag
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- At least 3 years of experience.
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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