GRC Software Trainer

In brief

**Overview** This is an explanation of the GRC Software Trainer role at SurTech Group of Companies. The Trainer is responsible for delivering comprehensive training programs to clients and stakeholders on the implementation, utilization, and optimization of the Diligent One (previously known as HighBond) software solution. This role plays a critical part in ensuring end-users understand the software's functionalities, features, and benefits, enabling them to effectively integrate it into their workflows to enhance their Governance, Risk, and Compliance processes. The position reports to the Head of Services and is not a management role, created due to team expansion. The working environment is exceptionally busy and team-orientated, with potential travel into the rest of Africa. A driver's license and own transport are essential. Standard working hours are 08h00 to 16h30, though training hours are usually 09h00 – 16h00 and may vary when training in the rest of Africa. **What you will do** * Conduct Training Sessions: Deliver engaging and informative training sessions and webinars to clients and end-users across Africa on various aspects of the Diligent One software, including configuration, administration, reporting, and troubleshooting. * Develop Training Materials: Design, develop, and update training materials, including user guides, manuals, and online resources, to support the implementation and usage of the Diligent One software. * Customize Training Programs: Tailor training content and delivery methods to meet the specific needs and skill levels of diverse audiences, including administrators, compliance officers, risk managers, auditors, and IT professionals. * Practical Exercises: Provide practical exercises to familiarize users with the functionality and navigation of the Diligent One software, ensuring they can effectively utilize its features to address their GRC requirements. * Stay Updated with Software Updates: Keep abreast of software updates, new features, and enhancements released by the software vendor, and incorporate relevant information into training materials and sessions to ensure users are informed of the latest capabilities. * Gather User Feedback: Collect feedback from users regarding their training experience, software usability, and functionality requirements, and communicate insights to the Head of Services. * Collaborate with Implementation Teams: Work closely with Diligent One software implementation teams and project managers to ensure a seamless transition from implementation to training and provide continuity of support throughout the software lifecycle. **Requirements (from the original advert)** * Bachelor's degree in Information Technology, Business Administration, or related field. * Prior experience in training delivery and instructional design, preferably in the GRC software domain. * Proficiency in using GRC software solutions, such as TeamMate, BarnOwl, CaseWare Idea, and familiarity with other relevant tools and platforms. * Possesses a strong work ethic, commits to excellence, and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavors. * Excellent communication abilities and adept relationship management skills, capable of effectively managing various stakeholders and senior executives concurrently. * Enthusiastic about technology, possessing a solution-oriented approach focused on identifying strategies to ensure customer success. * Exhibits a desire to exceed customer expectations by delivering exceptional service and value. * Capable of effectively transferring knowledge and conducting personalized one-on-one training sessions. * Adaptable and flexible to navigate changing customer requirements, organizational dynamics, and evolving product features and functionalities. * Displays professional business etiquette in all interactions, ensuring effective communication. * Proficient in managing client expectations and fostering strong client and stakeholder relationships. * Driver's license and own transport are essential. **Who should apply** The ideal candidate is an experienced GRC Software Trainer holding a Bachelor's degree in Information Technology, Business Administration, or a related field. They should possess prior experience in training delivery and instructional design, ideally within the GRC software domain, coupled with proficiency in GRC software solutions like Diligent One, TeamMate, BarnOwl, or CaseWare Idea. This individual is highly adaptable, detail-oriented, and customer-centric, demonstrating a strong work ethic and excellent communication and relationship management skills to interact effectively with diverse stakeholders and senior executives. They are enthusiastic about technology, proactive in finding solutions for customer success, and capable of both group training and personalized one-on-one knowledge transfer. Given the travel requirements across Africa, a driver's license and personal transport are essential. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/grc-software-trainer-surtech-group-of-companies-1 Source: myjobmag

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