Account Development Manager – Public Sector

In brief

**Overview** This role is for an Account Development Manager focused on the Public Sector at SurTech Group of Companies. SurTech is the sole reseller in South Africa of a leading GRC (Governance, Risk & Compliance) software solution, which is widely used by Fortune 500 companies. The position is critical for nurturing existing client relationships, maintaining high satisfaction, identifying sales opportunities within the client base, and closing deals to meet predetermined targets. The vacancy has arisen due to company growth. This is not a management role and reports to the Head of Sales, operating within an exceptionally busy, team-orientated environment. **What you will do** You will be responsible for managing a set of accounts currently using the GRC software solution. Your primary duties will include: * Nurturing client relationships and maintaining a high satisfaction rating. * Identifying sales opportunities within your client base and ultimately closing deals to meet predetermined targets. * Utilising strategic, proven sales methodologies to ensure renewal business opportunities convert to software renewal sales. * Preparing business cases, proposals, tender responses, presentations, and sales contracts. * Preparing various sales status reports including activities, follow-ups, closings, and adherence to targets. * Scheduling and conducting Customer Success Meetings and account/relationship management meetings with your customer base at the required frequency. * Ensuring the CRM system, Zoho, is accurately updated with all necessary information. * Actively increasing your industry knowledge to educate and create awareness within the customer environment. * Developing and maintaining excellent product knowledge to discuss the unique benefits of the solution. * Ensuring existing client renewals are communicated timeously and processed by the due date. * Identifying upsell opportunities and converting them to add-on business software sales. * Effectively working with the Client Partner to ensure customers are sufficiently enabled to maximise solution utilisation and are satisfied with services received, driving improvements where dissatisfied. * Effectively partnering with the Services team to ensure the overall team's success. * Building and strengthening client relationships to achieve long-term partnerships. * Maintaining accurate client records, keeping track of any contract updates and renewals. * Working with internal teams to develop strategic marketing plans and ensure KPIs are being met. * Taking inquiries and requests from customers and addressing their needs. * Staying on top of accounts, making sure they're receiving services that are within their budget and meeting their needs. * Meeting regularly with other team members to discuss progress and find new ways to improve business. * Generating progress reports for clients and higher-ups within the organisation. **Requirements (from the original advert)** * **Experience & Track Record**: * At least 5 years proven experience in a software solution sales role with targets consistently achieved (must be in this role currently). * Proven track record of meeting or exceeding quotas and receiving positive customer feedback. * Demonstrated track-record in over-achieving challenging targets within an enterprise software solution sales role. * Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level. * Solid experience with CRM software (e.g., Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel). * Experience delivering client-focused solutions to customer needs. * Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. * **Technical Knowledge, Skills & Abilities**: * Management of customer communications. * Understanding of Governance, Risk & Compliance Management. * Problem-solving skills and ability to deal with potentially difficult clients. * Proficiency with common customer success and customer relationship management software, such as Salesforce. * Proven solution software sales knowledge and ability. * **Behavioural, Soft Competencies & Skills**: * Mature individual with high level of emotional intelligence. * Target-driven, dynamic and confident. * Excellent interpersonal, relationship-building and networking skills. * Ability to confidently communicate with C-suite individuals. * Proven ability to meet deadlines and thrive under pressure. * Ability to multi-task and work across multiple projects and clients, without dropping-the-ball. * Well-spoken and professionally presentable with exceptional presentation skills. * Excellent listening, negotiation and presentation abilities. * Strong verbal and written communication skills. * **Education & Qualifications**: * Matric certificate. * Completed Business Degree/similar is highly preferable. * **Working Environment & Travel**: * This role will require some travel nationally. * Driver's license and own transport is essential. * Working hours: 07h30 – 16h00 or 08h00 to 16h30 or 08h30 to 17h00. **Who should apply** The ideal applicant should possess strong interpersonal skills, be self-motivated, and a collaborative team player. You should have an inherent desire to succeed and exceed the goals and targets set by yourself and the business, demonstrating a DRIVEN attitude. The candidate should also value accuracy, leadership, results orientation, accountability, humour, and integrity. The company is committed to employing based solely on merit, irrelevant of gender, religion, or race, and the successful candidate can name more than three Star Wars characters. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/account-development-manager-public-sector-surtech-group-of-companies Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 5 years of experience.

• Microsoft Excel
• Microsoft Office
• Salesforce
• HubSpot

Extracted automatically from the advert; confirm requirements on the original listing.

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