Implementation Consultant: Governance

In brief

**Overview** This is an Implementation Consultant: Governance role within the SurTech Group of Companies. The primary responsibility is to lead the successful implementation and configuration of Diligent One Governance Products (e.g., Diligent Boards, BoardEffect, Diligent Entities) for clients. The consultant will work closely with stakeholders to understand governance requirements, configure solutions, manage implementation projects, deliver user training, and ensure a seamless transition to new platforms. The role requires a strong combination of technical aptitude, project management skills, client relationship management, and knowledge of corporate governance processes. The position reports to the Head of Services and is not a management role. It is a remote role, but may require some travel, necessitating a driver's license and own transport. Working hours are flexible between 07h30-16h00, 08h00-16h30, or 08h30-17h00. **What you will do** * Lead end-to-end product implementations, managing timelines, milestones, and concurrent customer onboarding tracks. * Set up digital board books, user permissions, workflows, and security profiles tailored to client governance structures for Diligent Boards and BoardEffect. * Facilitate discovery workshops to understand clients' legal entity structures, governance processes, statutory obligations, and reporting requirements. Analyse existing entity management practices and identify opportunities for process improvement. * Assist clients with preparing data for migration. Import historical documents and governance records for all products. Validate migrated data for completeness and accuracy. * Facilitate training sessions for executives, board members, and system administrators to maximize product utility. * Serve as the primary operational liaison, aligning cross-functional teams and managing client expectations from kickoff to go-live. * Build and maintain strong relationships with key stakeholders within customer organizations, including board members, executives, and administrators. * Act as a first point of contact for customers to address any concerns, questions, or technical issues they encounter while using the Diligent Products, and work with the Global Diligent Support Team to resolve these promptly. **Requirements (from the original advert)** * 1 to 3 years of experience in software implementation, consulting, or professional services. Ideally with a board software management tool. * Either experience as a Company Secretary or working with Board Management Solutions. * Experience in the Corporate Governance field. * Possesses a strong work ethic, commits to excellence and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavours. * Excellent communication abilities and adept relationship management skills, capable of effectively handling various stakeholders and senior executives concurrently. * Enthusiastic about technology: Possessing a solution-oriented approach focused on identifying strategies to ensure customer success. * Exhibits a desire to exceed customer expectations by delivering exceptional service and value. Capable of effectively transferring knowledge and conducting personalised one-on-one training sessions. * Adaptable and flexible to navigate changing customer requirements, organizational dynamics, and evolving product features and functionalities. * Display professional business etiquette in all interactions, ensuring effective communication. Proficient in managing client expectations and fostering strong client and stakeholder relationships. * Must have strong interpersonal skills. * Be self-motivated and a collaborative team player. * Should have an inherent desire to succeed. * Be DRIVEN. * Can name more than three Star Wars characters. * Driver's license and own transport is essential. **Who should apply** An ideal candidate for this role is an experienced professional with 1-3 years in software implementation, consulting, or professional services, preferably with board software management tools or a background as a Company Secretary. They must possess a strong understanding of Corporate Governance. The successful applicant will have exceptional communication, relationship management, and interpersonal skills, capable of managing diverse stakeholders including senior executives. They should be highly detail-oriented, self-motivated, collaborative, adaptable, and driven, with a customer-centric approach and an enthusiasm for technology. Essential attributes include a strong work ethic, professional business etiquette, and the ability to conduct personalized training. A driver's license and own transport are mandatory, as is the ability to name more than three Star Wars characters. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/implementation-consultant-governance-surtech-group-of-companies-1 Source: myjobmag

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At a glance

• At least 1 year of experience.

• Project management

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