Retail Store Assistant - Overport

In brief

Overview This role is for a Retail Store Assistant at Dis-Chem Pharmacies' Overport store. The primary purpose is to assist with the overall management of the store, ensuring that both operational and administrative duties are performed according to established policies and procedures. What you will do * Manage and report all customer compliments and complaints to management. * Establish a professional relationship with customers. * Ensure all customer stock queries are dealt with and resolved. * Maintain effective external communication with customers when they require feedback. * Assist customers with any enquiries and refer them to the appropriate departments where applicable. * Adhere to the customer turnover per hour rate as per company benchmark. * Manage the shorts and overs at the point of sale, including the floats. * Manage refund and return transactions. * Ensure that back shopping and returned goods are handled correctly. * Verify and review deliveries and invoices for total accuracy. * Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system. * Manage and control high risk stock. * Prepare the run reconciliation on a daily basis. * Prepare, order and receive the branch change requirements to ensure cashiers have enough change to provide the best customer service levels. * Maintain effective liaison between relevant parties. * Maintain effective document control including but not limited to float, petty cash, and cash on hand. Requirements (from the original advert) * Grade 12 / Matric * Basic computer skills: Word, Excel, Outlook, and SAP * Retail experience * Retail administration and operational knowledge * Team player, good customer relations * Leadership and management skills * Trustworthy and honesty * Ability to work under pressure * Deadline driven * South African citizen * MIE, clear criminal and credit record * Driver’s license and/or own reliable transport Who should apply The ideal candidate is a South African citizen with a Grade 12/Matric certificate and prior retail experience. They should possess basic computer skills (Word, Excel, Outlook, SAP) and demonstrated knowledge of retail administration and operations. The role requires a trustworthy, honest, and deadline-driven team player with good customer relations, some leadership and management skills, and the ability to work effectively under pressure. A clear criminal and credit record, along with a driver's license or reliable transport, are essential. Deadline 15 October 2026 Reference Original posting: https://www.myjobmag.co.za/job/retail-store-assistant-overport-dis-chem-pharmacies Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• SAP
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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