Medical IT Technician In The Clinical Skills And Simulation Unit (P003837)

In brief

**Overview** This role at North West University is for a Medical IT Technician within the Clinical Skills and Simulation Unit. The core purpose is to provide specialised technical support for educational technologies, medical simulation systems, and digital learning infrastructure primarily used in the MBChB programme, particularly within the Clinical Skills and Simulation Unit, Anatomy Block, and related facilities in the Desmond Tutu School of Medicine. The position ensures the effective procurement, implementation, operation, maintenance, and integration of simulation equipment, audiovisual systems, and information technology platforms to support high-quality medical education. The technician will support simulation-based teaching, Objective Structured Clinical Examinations (OSCEs), clinical skills training, and digital teaching activities, as well as staff support and development. This role requires alignment with the university's IT ecosystem and governance framework, staying updated on the latest medical education technologies, and contributing to the NWU's digital business strategy, digitisation, optimisation, and fostering technology adoption. **What you will do** * **Simulation technology operations:** * Install, configure, and operate medical simulation technologies including high-fidelity patient simulators, procedural skills trainers, virtual simulation platforms, and standardised patient recording systems. * Support academic staff during simulation sessions by programming scenarios, operating control software, and troubleshooting technical issues. * Ensure simulation facilities are fully operational before and during training activities. * Activate and manage the Clinical Skills and Simulation student booking system. * **Medical equipment and technology maintenance:** * Maintain and service specialised simulation equipment such as human patient simulators, ECG monitors, patient monitoring equipment, ventilators, anaesthetic training equipment, and procedural skills trainers. * Conduct routine equipment maintenance, calibration, and testing. * Diagnose and resolve technical problems related to simulation technology. * Maintain asset registers and service records for all simulation equipment. * **Audiovisual and recording systems management:** * Manage audiovisual infrastructure for simulation training and assessment, including lecture capture systems, video recording equipment for OSCEs and training, debriefing room video systems, microphones, cameras, and digital streaming equipment. * Ensure recording systems are functional during assessments and simulation exercises. * Manage storage and retrieval of simulation recordings for educational review. * **e-Learning platform support:** * Provide technical support for digital teaching platforms in the MBChB programme. * Achieve and maintain mastery of any e-learning platform used. * Ensure regular communication with the University’s development teams. * Support online assessment platforms, virtual simulation software, and digital anatomy, biochemistry, physiology platforms. * Train and support academic and support staff to work effectively within the LMS and other selected software packages. * **Simulation scenario and training support:** * Support academic staff by configuring skills trainers with electronic components, high-fidelity simulation mannequins, and environments. * Set up audiovisual equipment for simulation. * Assist with IT in simulation training sessions, workshops, and debriefing sessions. * Support OSCE examinations and other performance-based assessments. * **Equipment procurement and inventory management:** * Assist with the procurement of equipment. * Maintain inventory and asset management systems for the Desmond Tutu School of Medicine. * Coordinate updates, maintenance, repairs, and servicing of equipment with external suppliers. * **Technical training and user support:** * Support and train staff in the use of technologies and digital teaching tools. * Provide user support during teaching sessions, workshops, and clinical skills training. * Develop user guides and technical documentation for equipment and systems. * **Website design and development:** * Provide website support for the Desmond Tutu School of Medicine in cooperation with the Faculty of Health Sciences. * **Ad hoc duties:** * Perform other tasks as required by supervisors important to the MBChB programme and within the incumbent’s skill set. **Requirements (from the original advert)** * **Minimum requirements:** * A bachelor’s degree/advanced diploma in Information Technology/Computer Science/Biomedical Technology/Electronics or Electrical Engineering NQF level 7. * A minimum of three (3) years’ experience in providing technical support in an institutional or corporate IT environment, preferably with a medical education component. * A minimum of one (1) to two (2) years’ experience in supporting clinical simulation equipment, training systems or advanced audiovisual systems. * A minimum of one (1) to two (2) years’ experience in supporting digital learning systems such as LMS. * A minimum of one (1) to two (2) years’ experience in operating recording systems, cameras, microphones and lecturer capture technologies. * **Added Advantages:** * A postgraduate diploma in Educational Technology NQF level 8. * Certification in Network Administration, Audiovisual Systems or Simulation Technology NQF level 5. * Certification in INT network administration or systems management e.g. Network+, Cisco or equivalent. * Training certifications in audiovisual or multimedia systems. * A minimum of two (2) years’ experience in providing user training and support to staff. * A minimum of two (2) years’ experience in maintaining equipment inventories and coordinating equipment maintenance. * **Key Functional/Technical Competencies:** * Simulation technology operation: Knowledge of operating high-fidelity medical simulators, task trainers and simulation software used in health professions education. * Medical equipment support: Basic understanding of clinical equipment and patient monitoring systems used in healthcare training environments. * e-Learning platform administration: Knowledge of the uses and applications of e-learning and the ability to administer and support it. * Information technology systems: Knowledge of computer hardware, operating systems, network infrastructure and institutional IT systems. * Audiovisual systems: Ability to configure and operate audiovisual systems including cameras, microphones, streaming platforms and recording equipment. * Website design: Ability to develop and maintain the website for the Desmond Tutu School of Medicine. * Learning management system: Working knowledge of learning management systems and digital educational platforms. * Technical troubleshooting: Ability to diagnose and resolve hardware and software problems in complex technical environments. * Simulation scenario support: Ability to assist educators with simulation scenario configuration and technical execution. * Data management: Ability to manage simulation recordings, digital files and training documentation securely. * Occupational health and safety: Knowledge of safety procedures related to electrical equipment, laboratory environments and medical devices. * **Behavioural Competencies:** * Attention to detail. * Problem-solving. * Communication skills. * Teamwork. * Adaptability. * Service orientation. * Time management. * Continuous learning. **Who should apply** This position is ideal for a skilled IT professional with a background in information technology, computer science, biomedical technology, electronics, or electrical engineering, who has a passion for supporting medical education through technology. The successful candidate will have proven experience in technical support, particularly with clinical simulation equipment, digital learning systems, and audiovisual technologies. They should be detail-oriented, adept at problem-solving, and possess strong communication and teamwork skills. A service-oriented individual who is adaptable, manages time effectively, and is committed to continuous learning would thrive in this dynamic academic environment, contributing to the university's digital strategy and fostering technology adoption in medical education. **Deadline** 13th October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/medical-it-technician-in-the-clinical-skills-and-simulation-unit-p003837-north-west-university Source: myjobmag

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