Premium Ad Management - General Management Western Cape FULL TIME Job Summary Key Responsibilities 1. Global Sales Hub Management * Team Leadership: Manage a team of Sales Representatives working across early, late, and graveyard shifts * Performance Tracking: Monitor live chats, emails, and calls regarding product inquiries, order tracking, and technical sales support * Scheduling: Ensure proper coverage to meet the needs of our global markets (from 8 am SAST to 5 pm PST) * Quality Control: Maintain the highest standard of product knowledge and customer service across all e-commerce platforms 2. South African Market Development * Direct Sales: Drive revenue growth for the company's products within South Africa * Channel Management: Manage and expand our network of resellers and affiliates * Partnerships: Manage key partnerships of South Africa * Field Marketing: Oversee on-site demonstrations and represent the company at major golf tournaments and industry events 3. HQ Liaison & Reporting * Strategic Alignment: Coordinate directly with the COO in USA to align local efforts with global marketing and sales goals * Reporting: Provide weekly insights into sales performance, market trends, and team productivity 4. Sales Strategy & Market Expansion * Target Audience Identification: Proactively identify and engage with new customers, including golf instructors, club fitters, and driving range facilities for the company's integration * Needs Assessment: Conduct thorough consultations to identify unique customer requirements and tailor solutions accordingly * Promotions: Work with COO and VP of Marketing to plan Shopify promotions, including the creation and performance tracking of promotional codes 5. Sales Operations & CRM Management * CRM: Maintain records within the CRM * Lead Management: Execute immediate follow-ups and maintain high engagement levels throughout the sales cycle * Objection Handling: Confidently address customer concerns and objections 6. Technical Expertise & Post-Sale Support * Data Proficiency: Maintain a strong understanding of analytical golf data to provide expert insights to clients * Product Evolution: Assist in the testing, validation, and approval phases of new hardware and software releases. * Account Management: Provide post-sale support and foster continuous relationship building to ensure long-term customer retention Requirements * Qualifications: Bachelor’s degree in Business, Sales, Marketing, Commerce, or a related field preferred (Equivalent industry experience will be considered where formal qualifications are not present) * Experience: 5+ years in Sales Management, preferably within the golf, sports tech, or luxury hardware industries * Communication: Exceptional verbal and written English skills * Flexibility: Ability to work South African office hours, with two days per week requiring an afternoon/evening shift to overlap with the US Eastern Time Zone * Technical Aptitude: Deep understanding of (or ability to quickly learn) launch monitor technology and data-driven golf performance * Network: Existing relationships within the South African golf industry is a significant advantage Working Hours * Standard South African business hours * Requirement: Two days per week (e.g., Tuesday/Thursday), the candidate must work a shifted schedule (e.g., 12 pm – 9 pm SAST) to allow for direct overlap and collaboration with the Florida-based COO and US team. Helderberg Personnel Recruiter