Senior Telecom Operator

In brief

Overview This role is for a Senior Telecom Operator (X2 posts) within the Department of Land Reform and Rural Development, specifically in the Facilities Management Services Directorate. The position is based in Gauteng (Pretoria) and offers a salary of R280 278 per annum (Level 06). What you will do * Render telephone services, which includes keeping and maintaining incoming and outgoing calls registers, screening and forwarding calls, receiving and recording telephone messages, and developing and maintaining a database of contact numbers for all officials. * Provide information to clients and address all general enquiries. * Render customer services, ensuring consumers are referred promptly and correctly and that customers are always attended to. * Supply basic information to customers regarding the department’s services when required. * Manage switchboard service by operating the switchboard, answering incoming and outgoing calls, and keeping a database of important contact numbers. * Report faults on the telephone system to the supervisor and service provider when needed. * Identify and inspect default and defective equipment. * Utilise the Telephone Management System to monitor telephone costs. * Ensure that the switchboard and all telephone lines are always in working condition. * Administer telephone accounts, including completing and submitting telephone registers, reconciling private telephone with registers, and implementing barring and other facilities. * Update and distribute the internal telephone directory when required. * Print telephone cost reports for each extension monthly. * Allocate and monitor pin codes. Requirements (from the original advert) * Minimum requirements: Applicants must be in possession of a Grade 12 Certificate. * Minimum of 1-year relevant working experience within a switchboard environment. * **Job related knowledge:** Knowledge of Microsoft packages. * **Job related skills:** * Telephone etiquette. * Computer literacy. * Customer care. * Good communication (verbal and written). * Interpersonal relations. * Ability to operate a switchboard. * Ability to communicate well with people at different levels and from different backgrounds. * Ability to learn the Department's service delivery components. * Ability to take initiatives. * Ability to work independently. * Ability to organise work. * Ability to prioritise work. Who should apply Candidates who possess a Grade 12 Certificate and at least one year of switchboard experience. Ideal applicants will demonstrate strong communication, computer literacy, customer care, and interpersonal skills, along with the ability to operate a switchboard, work independently, and take initiative. The department's EE Targets encourage applications from African, Coloured and Indian Males, and Coloured and Indian Females, and Persons with Disabilities. Deadline Not specified Reference Original posting: https://www.govpage.co.za/vacancies/department-of-land-reform-and-rural-development-vacancies-7#spani-ref-3-1-1-1-2026-246 Source: govpage

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• 2 posts available.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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