Front and Back Office Supervisor- Randburg

In brief

**Overview** Incredible Connection, one of South Africa’s popular technology retail stores known for its wide range of leading national and international brands, is seeking a Front and Back Office Supervisor for its Randburg location. **What you will do** * Implement customer retention strategies and ensure exceptional customer service to build lasting relationships. * Manage inventory effectively, minimize stock losses, and maintain optimal stock levels to meet sales demands. * Uphold company policies, industry regulations, and risk management practices to safeguard the business. * Build a high-performing team, provide coaching and mentorship, and foster a positive and collaborative work environment. * Oversee cash handling, manage financial transactions accurately, and ensure operational efficiency in both front and back-office operations. **Requirements (from the original advert)** * Grade 12 Matric qualification. * Minimum of three years of proven experience in Retail Management. * **Professional Expertise:** * Stock Management: Ability to implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses. * Compliance & Risk Management: Ability to maintain strict adherence to relevant legislation and risk management standards. * Financial Acumen: Ability to manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability. * Team Leadership: Ability to lead, motivate, and develop a team, fostering a positive, collaborative, and performance-driven work environment. * Change Management: Ability to adapt and thrive in dynamic environments, leading a team through transitions with clarity and guidance. * **Qualities:** * Strong Business Acumen: Ability to leverage strategic thinking and problem-solving skills to drive growth and make informed decisions. * Strong Administrative Skills. * Sound Judgment & Decisiveness: Ability to make clear and confident decisions that benefit both the team and the organisation. * Effective and Exceptional Customer Service. * Talent Management: Ability to identify, develop, and empower top performers to achieve their full potential. * Resilience & Positivity: Ability to maintain a positive outlook, persevere through challenges, and inspire the team. * Diversity & Inclusion Champion: Ability to foster a culture that values and embraces the contributions of everyone. **Who should apply** The ideal candidate is an individual with strong administrative and business acumen, demonstrating strategic thinking and problem-solving capabilities to drive growth and make informed decisions. They should possess sound judgment and decisiveness, alongside a commitment to providing effective and exceptional customer service. This role requires a leader who can identify, develop, and empower talent, foster a positive and collaborative work environment, and effectively lead their team through dynamic changes. The candidate must also exhibit resilience and positivity, serving as a champion for diversity and inclusion. **Deadline** 12 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/front-and-back-office-supervisor-randburg-incredible-connection Source: myjobmag

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At a glance

• Customer service

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