Team Leader: Operational Analytics at Capitec Bank

In brief

**Overview** This role is for a Team Leader in Operational Analytics at Capitec Bank, a South African commercial bank. As of February 2017, Capitec Bank was the third largest bank in South Africa, known for its all-inclusive banking solution, Global One, which enables transacting, saving, and credit access in real-time. The position is full-time, located in Cape Town, Western Cape, and falls under the fields of Data, Business Analysis and AI, and ICT / Computer. **What you will do** The purpose of this role is to lead a Business Analysts team, prioritize and oversee work within the BSC Operational System Support client-facing departments. The Team Leader will also provide subject matter expertise and actionable insights to influence decision-making, ensuring delivery within contracted timelines and alignment with the objectives, plans, processes, and standards of the Operational System Support Department. **Requirements (from the original advert)** * **Experience:** * Minimum of 3 - 5 years’ experience as Business Analyst or equivalent (data analyst etc.) including experience in a data analytics environment. * Minimum 3 years’ experience in leading a team in a fast-moving environment. * Experience in identifying, quantifying, and providing solutions for business challenges using data or technology. * Experience and knowledge of the ETL (extract, transform, load) data flow. * Experience in identifying and quantifying business challenges and delivering solutions using data. * Experience in building data visualizations using tools such as Power BI. * A good understanding of database management, data warehousing, data mining, and data visualization. * **Qualifications:** * Grade 12 National Certificate / Vocational in Grade 12 National Certificate. * A relevant tertiary qualification in Business Administration. * (Ideal or Preferred) Bachelor's Degree. * (Ideal or Preferred) A Relevant Professional Qualification in Business Analysis or Data Analysis. * **Knowledge:** * People/team leadership practices and principles. * General operations management practices and principles and stakeholder and client management. * HR principles and processes. * Client service principles and practices. * Liaising with 3rd party providers. * Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards. * Operational Process mapping skills. * Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy. * Proficient in agile project management and Jira. * **Skills:** * Analytical Skills. * Attention to Detail. * Communications Skills. * Computer Literacy (MS Word, MS Excel, MS Outlook). * Decision making skills. * Interpersonal & Relationship management Skills. * Leadership Skills. * Planning, organising and coordination skills. * Presentation Skills. * Problem solving skills. * Project Management Skills (Methodology Specific). * Reporting Skills. * **Conditions of Employment:** * Clear criminal and credit record. **Who should apply** An ideal candidate for this role is an experienced Business or Data Analyst with 3-5 years in the field, including a minimum of 3 years in a team leadership position within a fast-paced environment. They should possess strong analytical, problem-solving, and communication skills, coupled with expertise in data visualization tools like Power BI, ETL processes, and understanding of database management. The candidate should also be proficient in agile project management (Jira), Amazon Connect, operational process mapping, and demonstrate an ability to drive innovation and process automation. A Grade 12 National Certificate and a relevant tertiary qualification in Business Administration are minimum educational requirements, with a Bachelor's Degree or Professional Qualification in Business or Data Analysis being preferred. Importantly, the candidate must have a clear criminal and credit record. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/team-leader-operational-analytics-capitec-bank-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Power BI
• Microsoft Excel
• Project management
• Agile / Scrum

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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