Account Specialist

In brief

**Overview** This role as an Account Specialist at Vector Logistics is focused on analyzing and collating customer service, performance SLA, and costing data trends. The specialist will gain insights into customer requirements, identify opportunities for creating joint efficiencies, and manage customer profitability for Vector Logistics. **What you will do** * **Relationship Management:** Interact with relevant customer Principal departments to resolve day-to-day operational queries and manage interactions between customers and key Vector departments, including Operations, Supply Chain, Finance, Administration, and Commercial. * **Key Account Data Analysis and Performance Reporting Management:** * Manage and report on service levels, analyzing issues, and recommending actions or solutions. * Manage overstocking and compile necessary reports. * Build understanding of sales and rate trends by category/product and customer type. * Monitor and collate sales performance by customer. * Manage product and product category take-ons and exits, working with VSS to obtain formal sign-off. * Ensure frequent interaction with VSS and Supply Chain to share information and maintain cross-functional understanding of principal expectations. * Obtain data and statistics from Supply Chain on SKUs and analyze performance trends. * Monitor new products in conjunction with planning to prevent ‘out of stocks’. * Manage and monitor risky expiry stocks in conjunction with planning. * Analyze ‘bottom’ slow-moving SKUs and action in conjunction with Planning and Principal. * Manage customer and channel take-ons and exits, analyzing customer trends and monitoring the ‘tail’. * Manage the calendar of business reviews, update templates with next month's sales, and include service level analysis from demand forecasters. * Undertake competitive market research on a regular basis. * Provide input on Principal/Vector related projects at a tactical level, such as vehicle turnaround times and improving inbound services. * **Customer insight and profitability management:** * Identify areas for efficiency creation and joint projects to improve customer and Vector profitability. * Communicate requests from the principal to relevant Vector stakeholders. * Provide research and data analysis for all proposed projects. * Work with the Commercial Department to establish relevant insights on viability. * **Reporting:** * Compile review packs for the Customer Manager and provide insights regarding monthly performance 'numbers'. * Print and compile reports as requested by Principals and research any ad hoc requests, providing appropriate answers and insights. * Report on compliance of both Vector and Principals on variables set out in service level agreements. * Provide reports on non-compliance of both Vector and Principals to relevant Vector Stakeholders. * **Project Management:** * Lead, coordinate, and monitor key deliverables of projects. * Demonstrate strong collaboration and problem-solving skills. * Exhibit excellent communication and stakeholder management abilities. * Manage multiple projects simultaneously in a fast-paced environment. * **Team Coordination and Self-Management:** * Take ownership and accountability for tasks and activities, demonstrating effective self-management in planning, prioritizing, and self-development. * Follow through to ensure that quality and productivity standards are consistently and accurately maintained. * Inform relevant parties of unmet tasks or deadlines, potential risks, and provide appropriate resolution. * Support and drive the business core values. * Manage colleagues' and clients’ expectations and communicate appropriately. * Demonstrate willingness to help others and 'go the extra mile' to meet team targets and objectives. * Champion training and development of self and others through available opportunities or contributing to new training solutions related to product costing. * Participate in and drive regular performance appraisals, ensuring clear and achievable targets and goals. * Maintain a basic appreciation and awareness of the employee relations climate and ensure corrective action is taken where required in line with legislation and company policy. **Requirements (from the original advert)** * **Qualifications and Experience:** * B.com Logistics or related Undergraduate degree (minimum requirement). * 2-3 years’ experience in supply chain, customer experience, and Commercial. * Valid Code EB driver's license. * Customer relations experience. * Sales and logistics execution processes with emphasis on 3PL concepts. * Knowledge of Vector business partners, processes, and people. * An understanding of multiple key performance indicators, their inter-relationship, and bottom-line sensitivity. * **Skills and Competencies:** * Excellent Verbal and written communication. * Computer literacy: SAP MM and BW, and MS Office (especially proficiency in Excel). * Interpersonal skills: Tolerant of stress and pressure. * Solution-oriented with a proactive approach. * Deadline driven with a high level of Attention to detail. * Able to interact at all levels of the organization. **Who should apply** An individual with a minimum B.com Logistics or related undergraduate degree, possessing 2-3 years of experience in supply chain, customer experience, and commercial roles. The ideal candidate will have customer relations experience, an understanding of 3PL concepts, and familiarity with sales and logistics execution processes. They should be highly analytical, detail-oriented, and proficient in SAP MM, BW, and Excel. Strong verbal and written communication skills are essential, along with a solution-oriented, proactive approach, and the ability to work under pressure, manage deadlines, and interact effectively at all organizational levels. This role suits someone who takes ownership, supports team goals, and is committed to continuous self-development. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/account-specialist-vector-logistics-3 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Excel
• Microsoft Office
• SAP
• Project management
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

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