FNB Community Advisor- Elim

In brief

**Overview** This is a job description for a FNB Community Advisor role at First National Bank, located in Elim. The position is a 12-month hourly rate contract within an FNB Branch. The role is customer-facing, providing exposure to digital enablement, customer engagement, and frontline service practices within the FNB Points of Presence network. It offers ongoing learning and development focused on service, sales, and operational excellence within a collaborative and supportive branch environment. **What you will do** The key responsibilities for this role include: * Serving customers promptly and professionally, ensuring their needs are fully understood. * Delivering an excellent customer experience aligned to Balanced Scorecard service standards. * Achieving net profit growth through effective sales and service support. * Managing the migration of customers from traditional transactions to Self‑Service and digital channels. * Growing the active customer account base to expand overall client engagement. * Identifying and maximising cross‑sell opportunities to strengthen customer relationships. * Tracking, controlling, and influencing sales activities to achieve predetermined sales targets. * Tracking, control, and influencing service activities to improve service efficiencies. * Providing efficient administration through careful planning, accurate reporting, and timely information updates. * Checking and verifying transactions daily to ensure new business applications are processed and closed within required timelines. * Producing accurate and reliable sales and service statistics for management and decision‑making. * Complying with governance, legislative, and audit requirements. * Upholding FNB’s Golden Rules processes and procedures consistently. * Taking accountability for self‑development and continuously growing personal capability. **Requirements (from the original advert)** * **Preferred Qualification:** NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS. * 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services. **Who should apply** The ideal candidate for this role possesses: * Excellent communication and relationship‑building skills and an ability to engage diverse customer needs. * Confidence in guiding customers toward digital and Self‑Service solutions. * Ability to identify sales opportunities and support portfolio growth. * High levels of accuracy, discipline, and adherence to process. * Strong organising, planning, and time‑management capability. * Commitment to delivering consistent, exceptional service. Candidates should also be: * Customer-centric with a passion for delivering exceptional experiences. * Motivated by achieving performance targets. * Organised and detail-driven with strong follow-through. * Ethical, compliant, and aligned to governance requirements. * A strong team player who builds positive working relationships. * Proactive in learning and personal development. **Deadline** October 13, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/fnb-community-advisor-elim-fnb-south-africa-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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