Junior IT Technician – Johannesburg at Datafin Recruitment

In brief

**Overview** This position is for a Junior IT Technician, based in Johannesburg, with Datafin Recruitment acting as the recruitment agency for a start-up software company. The role involves providing internal technical support for IT-related matters and duties, including the assembly, packaging, and preparation of hardware devices integral to the company's products. **What you will do** Key responsibilities for this role include: * Serving as the first point of contact for IT support within the organisation. * Assisting with setting up, network configuration, and hardware installation for packhouse systems, ensuring all deployments are secure and well-documented. * Diagnosing and troubleshooting basic software and hardware issues. * Repairing and replacing damaged computer and network components. * Supporting people whenever they encounter challenges with computers and network devices. * Maintaining and updating technical documentation regularly. * Courieing, collecting, and delivering hardware and devices to customers or suppliers. * Maintaining the hardware inventory list and keeping the storeroom updated and clean. * Managing 3D printer output. * Fixing minor robot repairs. * Managing user access and permissions across platforms (e.g., Cledara, Bitwarden) to ensure compliance with internal security policies. * Performing user onboarding and offboarding tasks, including credential management, MFA setup, and secure data transfer protocols. * Maintaining documentation for internal audits and ensuring adherence to established IT security standards, including remote support procedures. * Troubleshooting connectivity issues. **Requirements (from the original advert)** * **Formal Qualifications:** Basic experience in IT support or IT technician roles. * **Knowledge & Skills:** * Familiarity with Windows, Mac, and Linux operating systems. * Problem-solving skills. * Technical documentation skills. * Organisational and interpersonal skills. * **Job Related Experience:** * Preferably candidates who have worked in similar roles such as IT Help Desk, IT Support, and related positions. * Should have a basic understanding of mobile and desktop operating systems, with a willingness to learn more advanced aspects on the job. * Will assist with basic networking configuration, diagnostics, and maintenance. * Experience with computer and network security, including firewalls, antivirus software, and malware protection will be an advantage. * Will need to provide technical support remotely and be familiar with virtual network solutions. * Needs to have exceptional communication skills as the role includes dealing with internal customers by providing customer support. **Who should apply** This role is suitable for a Junior IT Technician who has basic experience in IT support or technician roles. The ideal candidate should be familiar with Windows, Mac, and Linux operating systems, possess strong problem-solving, technical documentation, organisational, and interpersonal skills. They should have a basic understanding of mobile and desktop operating systems with a willingness to learn, be capable of providing remote support, and possess exceptional communication skills for interacting with internal customers. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/junior-it-technician-johannesburg-datafin-recruitment Source: myjobmag

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