Branch Manager - Mafikeng

In brief

**Overview** This rewrite describes the role of a Branch Manager based in Mafikeng for Sanlam Group. Sanlam, established in 1918, is a significant part of the South African business landscape, known for its long-term view on adapting to environmental demands. The company operates in a dynamic world, addressing evolving social, economic, political, and environmental imperatives. This full-time position is within the Sanlam Retail Mass division. **What you will do** * Grow the customer base and revenue of Sanlam Retail Mass by developing and overseeing the execution of the retail branch strategy. * Guide, integrate, and standardise the activities, goals, and objectives of various Sales Consultants in the branch, in line with the strategy. * Lead a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience. * Assume responsibility for the successful day-to-day maintenance and management of the Retail branch. * Be responsible for Retail branch strategy development and business planning. * Ensure retail branch sales delivery and establish and drive a service culture. * Ensure compliance, quality, and risk management. * Be responsible for all operational people practices relating to direct reports, in collaboration with HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.). * Conduct monthly planning and reporting of sales and service activities in the Branch. * Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships. **Requirements (from the original advert)** * **Education and Experience:** * Matric (Grade 12). * RE1 and RE5. * 120 Wealth Management credits OR tertiary qualification recognised by the FSCA. * Class of Business accreditation (annual). * Compliant with continuous professional development (CPD) current and past cycles. * A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity. * Service Management experience is essential. * Insurance sales experience. * Credit and lending experience. * **Knowledge, Skills and Competencies:** * Sales tactics and approaches. * Stakeholder engagement and management. * Customer service and engagement. * Relevant Regulatory frameworks, policies, and standards. * Sanlam insurance products (ideal). * People management practices and principles. * Business Acumen. * Computer literate. * Data and analytics (including data visualisation). * Project management. * Critical thinking and problem-solving skills. * Strong communicator (verbally and in writing). * Able to lead and motivate a team. * Driven to exceed targets. * Organising skills. * Adaptable and able to learn quickly. * Resilient and open to change. **Who should apply** The ideal candidate is a strategic, experienced leader with a minimum of 5 years recent industry experience, including 3 years in a leadership role, preferably within insurance sales and service management. They should be proficient in developing and executing retail branch strategies, driving sales, and managing a customer base. Essential skills include strong stakeholder engagement, people management, and ensuring compliance, quality, and risk management. The candidate must be a strong communicator, computer literate, adaptable, resilient, and driven to exceed targets, demonstrating robust business acumen and critical thinking. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/branch-manager-mafikeng-sanlam-5 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 5 years of experience.

• Project management
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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