Support Engineer
- Location
- Bellville, Western Cape
- Minimum qualification
- Postgraduate
- Closing date
First listed . Last checked at source .
In brief
**Overview** This Support Engineer role at Pragma Global is within the product support team of On Key Software Solutions, which is central to the business. Pragma Global aims to offer individuals fulfilling work lives and fosters a team environment where each person is recognized, valued, and developed to support the company's strategy. The company encourages applications from people with disabilities and diverse backgrounds. The Support Engineer acts as the primary point of contact, linking client users, implementation specialists, and software development teams. The core objective of the role is to ensure client satisfaction and success by assisting them with features or technical challenges using personal knowledge, skills, or by leveraging resources within the team and organization. **What you will do** * Excite clients with consistent, accurate, and friendly product support. * Constantly evaluate incident priorities and ensure Service Level Agreements (SLAs) are met. * Ensure product support processes are well-defined, implemented, and adhered to. * Plan and coordinate application deployments with product owners and scrum masters, and communicate these plans to clients. * Actively assist with reproducing bugs, identifying areas for improvement, and contribute ideas for design enhancements based on client interactions. * Learn and capture a growing understanding of the product in a usable and sharable knowledge base. * When issues arise, take ownership of the problem, constructively drive problem-solving, and ensure the execution of the resolution plan. * Assist in solving client problems with your knowledge and skills, or by leveraging skills from within your team and organization. **Requirements (from the original advert)** * Relevant qualification - BEng / BSc would be preferred. * Knowledge of software development and cloud hosting. * Knowledge of product support. * Technical skills, possibly dabbling with some development in your free time. * Some form of experience, or passion, in working within a client-centric environment. * Self-driven and willingness to work in a hybrid home-office setup. **Who should apply** The ideal candidate for this role possesses strong problem-solving skills, excellent context switching abilities, and adaptability. They should be empathetic towards clients, making them feel confident that issues will be resolved. A true bonus is the ability to be proactive in solving issues before they occur. The company encourages applications from individuals who are keen to be recognized, valued, and developed, and specifically welcomes people with disabilities and from diverse backgrounds. **Deadline** 2026/10/14 **Reference** Original posting: https://www.myjobmag.co.za/job/support-engineer-pragma-global-3 Source: myjobmag
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At a glance
- Agile / Scrum
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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