Dis-Chem Pharmacies: Casual Cashiers

Purpose of the role:Support customer service at point of sale while ensuring a world-class shopping experience. Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk. Responsibilities * Adhere to Dis-Chem’s customer service policies and procedures * Establish a professional relationship with customers * Report customer complaints and compliments to the Frontline Supervisor, or store management * Adhere to the customer turnover hourly rate * Be aware of current sales and promotions * Ensure colleagues and customers are not exposed to any risk * Carry out and manage Dis-Chem 5 star communication principles * Be responsible for cash flow * Ensure all line voids and price changes are approved and signed off by the supervisor * Exchange merchandise for customers and accept returned goods by customers when authorised to do so * Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem * Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks) * Ensure cash is placed in drop safe according to Dis-Chem’s SOPs * Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly * Ensure all outgoing stock/items/scripts are scanned and paid for * Ensure that all money is strictly kept safely and securely inside the till * Handle daily takings confidentially, and only discuss with management * Be alert, recognise and report suspicious behaviour to management * Address queries regarding store merchandise * Adhere to Dis-Chem’s security policies and procedures Requirements * Grade 12 / Matric certificate * A minimum of 6 months’ experience cashier/till operations experience * South African citizen * Clear credit and criminal records * Computer literate – MS Office * Sound numerical skills * Strong command of the English language * Basic customer service * Willing and able to work retail hours Skills and Competencies * In-depth knowledge of operating cash registers, and maintaining cash drawers * Knowledge of processing sales, refunds and payments * Strong command of English (written and oral) * Accuracy * Attention to detail * Presentable * Emotional intelligence * Social awareness * Accountability * Problem-solving * Analyse basic reports * Trustworthy and honest * Time management