Ombud For Financial Services Providers (Fais Ombud) Vacancies

In brief

**Overview** This is a 12-month fixed-term contract position for a Human Resource Specialist within the Human Resources Department of the Ombud for Financial Services Providers (FAIS Ombud). The role is located in the east of Pretoria, Gauteng. The FAIS Ombud Office was established by the Financial Advisory and Intermediary Services Act, 37 of 2002 (FAIS Act), with the objective to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner, by reference to what is equitable in all circumstances. One position is available, with a market-related salary, and the job reference number is Temp06. **What you will do** The successful candidate will be responsible for providing specialist Human Capital support in organisational development, change management, talent management, employee experience, and organisational culture to enhance organisational effectiveness and workforce readiness. This involves developing and implementing evidence-based people and organisational interventions aligned with the People Strategy and broader organisational objectives, and supporting organisational transformation initiatives, including an anticipated amalgamation, through structured change management, organisational readiness, stakeholder engagement, and change adoption activities. The role also provides expert advice, facilitation, and project support to management and employees on organisational effectiveness and people-related change initiatives, reporting to the Head of Human Resources. Key responsibilities include: * Driving organisation-wide growth by supporting talent management, succession planning, and employee retention. * Providing organisational development and change management support. * Advising management and staff on performance management processes and development matters. * Participating in developing and reviewing the HR Policies and Procedures. * Providing support on crafting and reviewing job profiles and job specifications. * Preparing HR project reports for approval by the Head of HR. * Coordinating the implementation of audit recommendations. * Supporting the implementation of benchmark initiatives. * Taking the lead and working with other HR staff in the completion of assigned projects, e.g., organisational development and change management-related initiatives. * Participating in the execution of the People strategy. * Supporting the change portfolio, which allows the Office to prepare for and successfully adopt the change. * Leading the change management activities within a structured process framework. * Evaluating the change impact and organisational readiness to limit potential risks. * Supporting training and communication as part of change management. * Evaluating the risk of change and providing actionable recommendations on managing its impact. * Evaluating resistance in adopting the change at the user, process, and technology level, where applicable. * Conducting post-implementation reviews to assess the decisions and performance related to the change request. * Supporting talent management initiatives across the Office as directed by the Head of HR. * Performing general administration and project-related functions as directed by the Head of HR. **Requirements (from the original advert)** * A Matric Certificate or equivalent. * A Bachelor’s Degree (NQF-7) in Human Resource Management, Industrial/Organisational Psychology, Organisational Development, Behavioural Sciences or an equivalent relevant qualification. * 5-7 years’ experience in Human Resource Management, with demonstrable practical experience in organisational development and change management. * At least 3 years' hands-on experience designing, coordinating or implementing organisational development and/or change management interventions. * Recognised Change Management certification is mandatory (e.g. Prosci, APMG Change Management Practitioner or equivalent recognised methodology). * Registration with an HR professional body (e.g., SABPP, IPM, ACMP) will be an added advantage. * Excellent facilitation, stakeholder management skills, organisational development, and change management skills. * A solid understanding of HR procedures, processes, and prescripts. * Knowledge of SA Labour Legislation (BCEA, LRA, SDA, EEA, etc.). * Knowledge of people standards is preferred. * Must be competent in using MS Office Suite and other digital tools to manage HR Processes. Other Key Competencies: * People management skills * Presentation skills * Change management skills * Talent management skills * Facilitation skills * Problem-solving skills * Interpersonal skills * Ability to build strategic stakeholder relations * Conflict management skills * In-depth knowledge of the Human Resource value chain * Ability to perform consistently under pressure * Team-oriented **Who should apply** This role is suitable for a dynamic, forward-thinking Human Resource Specialist seeking a 12-month fixed-term contract. The ideal candidate will have significant experience in organisational development and change management, along with a strong understanding of talent management, employee experience, and organisational culture. They must hold a relevant NQF-7 Bachelor's Degree, possess 5-7 years of HR experience (including at least 3 years in OD/Change Management interventions), and hold a mandatory recognised Change Management certification. The applicant should be proficient in HR procedures, South African Labour Legislation, and MS Office Suite, demonstrating excellent leadership, facilitation, stakeholder management, problem-solving, and interpersonal skills, a team-oriented approach, and the ability to perform consistently under pressure. Registration with an HR professional body is considered an advantage. **Deadline** 09 October 2026 **Reference** Original posting: https://www.govpage.co.za/vacancies/ombud-for-financial-services-providers-fais-ombud-vacancies-6 Source: govpage

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 5 years of experience.

• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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