Client Care Manager (Pretoria - MONTANA)
- Location
- Pretoria, Gauteng
- Closing date
First listed . Last checked at source .
At a glance
- Microsoft Excel
- Microsoft Office
- Customer service
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
Key Responsibilities
* Lead, manage, and motivate the customer care team to achieve performance targets
* Monitor service levels and ensure delivery against SLAs and KPIs
* Handle escalated customer queries and ensure timely resolution
* Analyse customer trends and provide reporting on team performance and service metrics
* Collaborate with internal departments to enhance customer experience and processes
* Implement and improve customer service workflows and best practices
* Conduct performance reviews, coaching, and ongoing team development
* Ensure compliance with company policies, procedures, and operational standards
Minimum Requirements
* Proven experience in a customer care / call centre management role
* Strong leadership and team management experience
* Advanced computer literacy, including Microsoft Excel and MS Office 365
* Experience with customer service systems advantageous (e.g. Freshdesk or similar)
* Knowledge of FICA compliance advantageous
* Excellent verbal and written communication skills
* Strong analytical and reporting capability
* Ability and willingness to work shifts
Competencies
* Leadership and people management skills
* Strong decision-making and problem-solving ability
* Customer-centric mindset with a focus on service excellence
* High level of accountability and professionalism
* Ability to work under pressure and manage multiple priorities
* Strong organisational and time management skills
Techbridge Recruitment
Recruiter
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