IT Technician
- Location
- Western Cape
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
At a glance
- At least 4 years of experience.
- SQL
- Azure
- Microsoft Office
- Driver's licence
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
Key Responsibilities
* Provide technical support for desktops, laptops, mobile devices, printers and peripherals
* Troubleshoot hardware, software, Windows 10/11 and Microsoft 365 issues
* Provide professional support to senior stakeholders, including directors and lawyers
* Manage the full endpoint lifecycle from onboarding to offboarding
* Administer Active Directory, Azure AD, Group Policy, DNS and DHCP
* Support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive
* Provide iManage/FileSite user support
* Assist with Intune and endpoint management
* Troubleshoot VPN, Wi-Fi and LAN/WAN connectivity
* Perform workstation builds, rebuilds and lifecycle replacements
* Maintain endpoint security, patching and access controls
* Assist with user access reviews, cybersecurity awareness and offboarding
* Maintain accurate ticket notes, documentation and asset records
* Liaise with vendors regarding repairs, warranties and escalations
* Participate in after-hours/weekend standby when required
* Support IT operations across the Western Cape
Requirements
* Grade 12
* 2–4+ years' experience in a corporate IT support environment
* Professional services or legal-sector IT experience advantageous
* Strong Windows 10/11 and Microsoft 365 experience
* Experience with Windows Server, Hyper-V and VMware
* Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP and SMTP
* Experience with Teams, SharePoint, Exchange and Exchange Online
* Knowledge of LAN/WAN, Wi-Fi and VPN technologies
* Knowledge of endpoint security and patch management
* Working knowledge of SQL
* Relevant IT certifications such as Microsoft or CompTIA advantageous
* Valid driver's licence and own reliable transport essential
* Willingness to travel between offices
Competencies
* Friendly, professional and service-oriented
* Strong interpersonal and communication skills
* Excellent attention to detail
* Able to work independently and under pressure
* Strong organisational and prioritisation skills
* Fast response time and effective problem-solving ability
* Ability to multitask and manage competing priorities
* Willingness to learn and find solutions independently
* High level of confidentiality and professionalism
Cecile Personnel (Pty) Ltd
Recruiter
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