Guest Experience Agent
Tourism/Hospitality - Travel/Tourism South Africa FULL TIME Job Summary Because every exceptional stay begins with a warm welcome and a host who truly cares. Perched above the Atlantic Ocean in Bantry Bay, The President Hotel is one of Cape Town’s most loved destinations, where guests return for genuine hospitality, personalised experiences and unforgettable moments. As we continue our journey toward luxury, every guest interaction becomes an opportunity to exceed expectations. We are looking for a warm, engaging and guest-focused Hotel Guest Experience Agent with a minimum of 2 years’ relevant guest relations or front-of-house experience, ideally within a busy 4-star or 5-star hotel environment. If you have a natural ability to connect with people, take pride in creating personalised experiences and know how to turn an ordinary hotel stay into something memorable, this opportunity is for you. Minimum Requirements • Minimum 2 years’ guest relations or front-of-house experience within a 4-star or 5-star hotel environment • Diploma or certificate in Hospitality Management advantageous • Strong knowledge of guest relations, VIP hosting and complaint handling • Proficiency in Opera PMS and Microsoft Office • Experience working with guest profiles, preferences and special requests • Excellent interpersonal and communication skills with a genuine guest-centric approach • Confident in engaging with guests from diverse backgrounds and cultures • Professional, well-groomed and confident when interacting with VIP and high-profile guests • Strong organisational, multitasking and problem-solving skills • Ability to remain calm, professional and solutions-focused when handling challenging guest situations • Strong knowledge of Cape Town, including attractions, restaurants, activities and cultural experiences • Ability to work effectively as part of a busy Front Office and Guest Experience team • Ability to work shifts, evenings, weekends and public holidays • South African citizen with a valid South African ID • A fully updated CV with a professional, recent profile image and contactable reference details is essential What You’ll Be Doing…
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