Project Administrator - Information Technology

Overview We are seeking a highly organised and customer-focused Service Delivery / Order Management Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced telecoms environment and is passionate about delivering an excellent customer experience. Key ResponsibilitiesManage end-to-end order processing and service delivery * Review and scrutinise customer contracts * Place and track orders via CRM systems within agreed SLAs * Provide regular progress updates and reporting to customers and internal teams * Coordinate with suppliers and customers to ensure smooth service delivery * Conduct testing and activation of services * Handle fault resolution and escalations effectively * Set up and manage new customer accounts * Support business development initiatives where required * Maintain accurate tracking of all orders and service updates Minimum Requirements Skills & Competencies * Strong communication skills (verbal and written) * Excellent organisation and multi-tasking ability * Professional, customer-centric approach with good telephone manner * Ability to meet deadlines and work under pressure * High attention to detail with the ability to follow procedures accurately * Tact, diplomacy, and strong problem-solving skills * Numerate and literate Experience & Qualifications * Telecoms industry experience (advantageous but not essential – full training provided) * Basic proficiency in Microsoft Word and Excel * ITIL Foundation (V3 or V4) – advantageous but not required Salary and Working Hours * Competitive salary package based on experience and qualifications * UK working hours - this is not a remote position; office is based in Milnerton, Western Cape. West Coast Personnel Recruiter