Finance Operations Administrator
Finance/Accounting - Finance/Accounting Management Johannesburg North FULL TIME Job Summary This is a hands-on, execution-focused role suited to someone who enjoys structure, accuracy, and working within clearly defined processes. The position plays a critical role in supporting cash collection, policy administration, and broker/client interaction within a regulated insurance environment. You will report directly to a Senior Financial Controller and form part of a disciplined finance function where controls, timelines, and attention to detail are key. Key Responsibilities: * Finance Administration & Mailbox Management: + Manage the finance administrative mailbox, responding to queries within agreed service levels + Issue invoices (bulk and ad hoc) and distribute payment receipts to clients and brokers + Receive, review, and accurately allocate payment confirmations * Client & Broker Support: + Respond to broker and administrator queries relating to payments, receipts, and follow-ups + Provide payment-related support, including: - Issuing new and one-off payment links - Adjusting premium frequencies in line with approved procedures - Investigating and resolving issues with payment mandate setups - Verifying payment details in line with compliance requirements * Debtors & Premium Collections: + Send premium reminders in line with policy lapse timelines + Monitor debtor listings to ensure proactive follow-ups before policy lapses + Process policy cancellations where required + Handle reinstatements and declarations of insurability for lapsed policies + Investigate and resolve failed payments, including Flywire-related issues, with clear communication to clients and brokers * Finance Operations Support: + Execute day-to-day finance processing on Sage Intacct, including: - Bookkeeping and bank processing - Bank and inter-company reconciliations - Fixed asset register maintenance + Maintain accurate supporting documentation in line with finance policies + Escalate exceptions, unreconciled items, or process concerns to senior finance leadership Key Skills & Competencies:…
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