Premium Ad Tourism/Hospitality - Other Tourism/Hospitality Plettenberg Bay FULL TIME Job Summary Purpose of the Role: To effectively manage the day-to-day operations of the hotel, oversee staff performance, and ensure exceptional guest satisfaction. The role supports and assists the General Manager in achieving operational excellence and overall profitability of the property. Key Responsibilities Include but Are Not Limited To: * Assisting the General Manager with daily operational management of the hotel * Assuming full operational responsibility for the property in the absence of the General Manager * Monitoring the performance of all departments and identifying areas for improvement to enhance efficiency and profitability * Providing leadership, training, coaching, and mentoring to Department Heads and staff * Handling guest complaints and ensuring effective service recovery processes * Assisting with the recruitment and selection of hotel staff * Reviewing employee performance and managing disciplinary and personnel processes where required * Ensuring adherence to company policies, procedures, and standard operating practices * Implementing and maintaining full compliance with operational controls, SOPs, and service standards * Ensuring clear, accurate, and timely communication of hotel policies and operational procedures * Supporting the overall operational success and profitability of the hotel * Performing any additional duties as assigned by the General Manager or senior management Criteria: * Post-matric hospitality qualification * 8–10 years’ experience within a luxury 5-star hotel environment * Minimum of 3 years’ experience at senior management level * Strong working knowledge of all key revenue-generating departments, particularly Rooms Division and Food & Beverage * Excellent written and verbal communication skills * Strong numeracy skills with sound financial acumen * High level of English proficiency; a second language would be advantageous * Proven ability to lead and manage a team of 50+ staff members * Highly motivated, energetic, and enthusiastic with a positive attitude * Proficient in hotel operating systems (Opera, Micros or similar) * Highly competent in reporting and the interpretation of operational and financial data * Ability to work shifts as required by operational demands * Live in close proximity to Plettenberg Bay * Own reliable transport essential Remuneration and Hours of Work: Market-related remuneration, dependent on qualifications and experience. Working hours will be aligned with the operational requirements of the hotel. Helderberg Personnel Recruiter