After-Sales Coordinator
Premium Ad Sales/Marketing - Other Sales/Marketing Pretoria FULL TIME Job Summary Our client is looking for an experienced and highly responsive After-Sales Coordinator to oversee and coordinate repairs, maintenance and customer support operations within a fast-paced renewable energy environment. The successful candidate will be responsible for coordinating technician teams, managing daily operations, monitoring performance, handling customer communication and ensuring efficient after-sales service delivery. Key Responsibilities Team Leadership & Management * Lead, mentor and manage after-sales technician teams. * Coordinate team capacity according to operational requirements. * Manage timekeeping, attendance, discipline and accountability. * Maintain team structures and promote a culture of ownership and performance. Daily Operations * Coordinate daily technician readiness and job allocation. * Manage the flow of repairs and maintenance bookings. * Allocate technicians based on location, skills and job requirements. * Optimise technician routes to reduce unnecessary travel. * Monitor capacity and proactively manage potential backlogs. Fleet, Stock & Tools * Maintain effective organisation and housekeeping standards across technician vehicles. * Implement tool-control procedures and ensure regular checks. * Monitor stock levels and coordinate replenishment. * Conduct and oversee regular stock checks. Performance & Reporting * Set, monitor and report on technician KPIs. * Prepare productivity and fleet reports. * Maintain after-sales performance scorecards. * Monitor wasted travel and identify opportunities for improvement. * Apply Lean or Six Sigma principles where applicable. Customer Service * Manage customer communication via calls, emails and scheduling confirmations. * Handle and escalate customer complaints appropriately. * Follow up with customers regarding service concerns and negative feedback. * Ensure a consistently professional and customer-focused experience. Warranty & Technical Coordination * Manage the end-to-end warranty process. * Coordinate repairs, returns and replacement stock. * Liaise with OEMs, suppliers and internal technical teams. * Assist with resolving technical and service-related queries. Administration & Compliance…
Gauteng is an important market for jobs and professional roles in South Africa. Gauteng concentrates head-office roles, banking, retail, logistics, and public-sector vacancies. Competition is high, so applying early and tailoring each CV matters more than sending one generic document everywhere. Finance, IT, call centres, retail management, and mining services dominate hiring. Students often find internships and learnerships through large employers with structured intake seasons. Many roles assume daily travel across Johannesburg, Pretoria, or Ekurhuleni. Before you apply, estimate taxi, bus, or fuel costs so a job that looks well paid on paper still makes sense after commuting.
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