Permanent
Insurance and Investments - Other Insurance Pretoria FULL TIME Job Summary Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets. Position Description: • Implement and monitor the QA process (Internal call centres QA) • Conduct call assessments • Reporting • Trend Reviews • Coach staff for QA/Performance improvement • Staff training Requirements: • Matric • Qualification in Call Centre Management • RE 5 • RE 1 (advantage) • Recognised qualification recognised by FSB • 3 Years' Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry) • 2 Years' Call centre Supervisory experience AtripleA recruitment & temps Recruiter
This summary is written to help you compare roles faster. Always confirm qualifications, documents, and deadlines on the original listing (jobmail).
Gauteng is an important market for jobs and professional roles in South Africa. Gauteng concentrates head-office roles, banking, retail, logistics, and public-sector vacancies. Competition is high, so applying early and tailoring each CV matters more than sending one generic document everywhere. Finance, IT, call centres, retail management, and mining services dominate hiring. Students often find internships and learnerships through large employers with structured intake seasons. Many roles assume daily travel across Johannesburg, Pretoria, or Ekurhuleni. Before you apply, estimate taxi, bus, or fuel costs so a job that looks well paid on paper still makes sense after commuting.
This role is posted by AtripleA recruitment & temps. Verify all details, qualifications, and application steps on the official listing before applying.
Need broader help? Read our job scam safety guide and editorial policy.