Permanent
Insurance and Investments - Other Insurance Bethlehem FULL TIME Job Summary Our client in the Insurance industry is seeking OFFICE ADMINISTRATOR to join their team in Bethlehem, Free State. Should you meet the above requirements, please email your CV to - Copy of ID, qualifications and latest payslip Job Description: 1. Render client services • Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries • Update client personal details and AIMS notes • Provide correct and accurate advice to clients on products and services (TCF) • Inform clients and update changes to their policy (TCF) • Liaise with relevant departments to gather information to resolve clients' queries • Maintain required business retention rate • Handle all complaints and enquiries • Escalate complaints to Office Manager and Complaints Handling Officer • Follow complaints procedure • Handle all incoming calls and walk-in clients 2. Administrate Claims • Verify claims documents as per standard procedure • Assist clients with the completion of claim forms • Submit all claims received to Head office • Submit any outstanding documentation as per Head Office request • Keep claims register up to date 3. Advise clients on cancelations • Advise the client of the process and disadvantages of cancelation • Retain the policy by proposing different options (loan, partial surrender paid up) • Inform relevant Sales Manager of the intended cancelation for retention • As per clients request follow the standard cancelation procedure 4. Administrate demutualization process • Capture client information • Inform clients of status of their shares • Update clients information on Aims systems • Register and forward to Head office 5. Office Administration • Manage mail and fax • Prepare statistical reports • Communicate with office manage with regards to office logistics 6. Documentation and filing procedures • Keep record systems up to date • File and keep documentation for a period as required by the legislation 7…
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Free State is an important market for jobs and professional roles in South Africa. Bloemfontein anchors government, university, and retail hiring, while mining and agriculture support roles appear across smaller towns. Smaller labour pools can mean fewer openings but less anonymous competition. Mining services, agriculture, retail, and provincial administration are typical. Learnerships in retail and banking appear regularly for matriculants. Many listings assume you are based in Mangaung or can reach mine sites and farms on schedule. Be explicit about relocation willingness.
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