Tourism/Hospitality - Tourism/Hospitality Management Western Cape FULL TIME Job Summary Responsibilities: Hostess: * Welcome and greet guests warmly upon arrival and escort them to their assigned tables. * Manage the reservations book and assist with table allocations to ensure smooth service flow. * Communicate VIP arrivals and special requests to management and service staff. * Answer incoming calls and assist guests with general enquiries. * Maintain a clean and organised hostess desk and front-of-house area. * Assist with Switchboard duties and support restaurant operations when required. * Be able to perform the duties of Reservations, Switchboard, and Hostess as operationally required. Reservations: * Handle all reservation enquiries via email, telephone, guests, and site inspections. * Manage reservation administration including quotes, invoices, and payments. * Confirm all reservations via telephone and email and ensure accurate booking records. * Ensure the DinePlan reservations system is updated and managed correctly. * Coordinate helicopter landings with helicopter companies and the security team when required. * Finalise menus with guests in consultation with the Head Chef when applicable. * Maintain professional and detailed communication with all relevant departments and guests. Requirements: * SA Citizen. * Grade 12 (Matric). * Hospitality or tourism qualification advantageous. * 1–3 years’ experience in a reservations, hosting, or front-of-house hospitality role. * Experience with reservation systems and third-party booking platforms (e.g. Booking.com, Expedia). * DinePlan knowledge advantageous. * Proficiency in Microsoft Office (Word, Excel, Outlook). * Excellent customer service and interpersonal skills. * Strong organisational and communication skills. * High attention to detail and ability to work under pressure. * Reliable, adaptable, and able to work as part of a team. * Own transport and valid driver’s license. * Availability to work weekends, evenings, and public holidays when required. Karen Tupper Recruitment Recruiter

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