Patient Care Coordinator (Sales & Intake) Chiropractic & Sports Rehab Location & Employment Details * Location: Remote (supporting our flagship location in Wayne, PA) * Schedule: Full-time, Monday–Friday, with full overlap of U.S. Eastern Time business hours * Compensation: USD/month base (depending on experience), plus performance incentives on booked evaluations and conversions * Reports to: Founder / Clinical Director About the Company We are a performance-based sports chiropractic and rehab practice on Philadelphia's Main Line, with locations across PA. We are not a typical "crack-and-go" chiropractic office. Our approach is exercise-first: we help active people — lifters, runners, athletes, and busy professionals — train through and around injury instead of being told to stop doing what they love. Our philosophy is simple: exercise is healthcare. We combine chiropractic care, soft-tissue work, and individualized rehab and strength programming to get people out of pain and back to their lives with the confidence to keep going on their own. We're a cash-pay practice built on trust, education, and real relationships — and we're growing. About the Role We're hiring our first dedicated Patient Care Coordinator to own the front of our patient journey. Today, our founder personally handles every new lead — the calls, texts, follow-ups, and bookings — on top of treating patients. This role exists to change that. You'll be the first human someone talks to when they reach out for help, so our clinical team can stay focused on care. You'll take inbound leads from our ads and website, follow up quickly and personally, understand what each person is struggling with, and guide them to book a discovery call and evaluation. You own everything up to the booking; our founder runs the consultation, evaluation, and treatment. When you do this well, more of the right people get the help they came looking for — that's the whole job. Key Responsibilities Lead Response & Conversion * Respond quickly and personally to inbound leads across calls, texts, email, and instant messages * Follow up consistently with new and past leads in our CRM until they book or opt out * Understand each lead's pain points and goals, and clearly connect them to how we help * Guide qualified leads to book a discovery call and $99 evaluation, hitting conversion targets Scheduling & Calendar Management…