Permanent
Position : Director of Operations Work Hours (Client) : Mon to Fri; 9 AM to 5 PM, San Francisco Time Pay Range : 2,500-5,000 USD/month (varies based on skill set and experience level) Location of Search : Latin America and Philippines Work Location : REMOTE Type of Contract : Independent Contractor Company/Client Overview: We are a fast-growing startup reinventing one of the world’s oldest industries — book publishing. Today, authors face extreme gatekeeping, low discoverability, and minimal profit from traditional publishers or Amazon’s self-publishing ecosystem. We are building a direct-to-consumer publishing engine, treating books the way modern brands treat cosmetics or ecommerce products — with data-driven marketing, affiliate-driven distribution, and real-time performance insights. The mission: Help great ideas reach the world, and give authors the visibility and commercial success they cannot achieve through traditional channels. This role sits at the center of that mission. Role Overview We are hiring a Director of Operations / Chief of Staff–Light to own day-to-day operations, creator performance, and analytical decision-making, while building and managing a small ops and affiliate team over time. This is a high-ownership leadership role, not a task-level operations or VA position. The right candidate will grow into the operational backbone of the company. Core Responsibilities Customer & Order Operations * Oversee customer support across TikTok Shop, Shopify, and SMS * Manage returns, refunds, defects, delays, and escalations * Communicate with distributors and suppliers * Approve/reject TikTok returns according to policy * Track inbound return shipments * Request and reconcile supplier credits (damages, mis-shipments, shipping errors) * Audit unshipped or delayed orders * Ensure accurate order-level profitability tracking Affiliate / Creator Operations * Own and manage the company's existing universe of creators * Personally manage high-GMV creators ($10k+ GMV potential) * Approve inbound sample requests and onboard high-performing creators * Coordinate and track sample shipments * Recommend books to creators based on historical performance * Track creator performance and maintain CRM * Troubleshoot tagging and commission issues * Analyze affiliate performance and campaign profitability Analytics & Strategic Decision Support…
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