Permanent
Sales/Marketing - Client Services/Sales Support Gauteng FULL TIME Job Summary Minimum Requirements * Matric or equivalent qualification * Previous experience in work order management, dispatch coordination or operational support * Experience within telecommunications, ISP, fibre or field operations will be advantageous * Strong organisational and administrative skills, with the ability to manage multiple open work orders simultaneously * Excellent written and verbal communication skills * Strong command of spoken and written English * Proficiency in Microsoft Excel and operational support systems * Experience working with internal teams, field technicians and external contractors * Ability to manage competing priorities and work effectively under pressure * Strong attention to detail and accurate record-keeping * Ability to work rotational shifts, including weekends * Customer-focused approach with strong problem-solving skills Key Responsibilities * Coordinate installation work orders from scheduling through to completion * Confirm fibre installation appointments with customers and provide reminders via calendar invites, SMS and telephone * Dispatch technicians and coordinate schedules across installation crews * Monitor work orders to ensure jobs are completed and no orders remain unresolved * Ensure failed or incomplete installations are accurately documented and re-queued * Manage inbound trouble call work orders for existing customers experiencing service issues * Triage and allocate trouble calls to the appropriate technician or field team * Track service issues through to resolution and communicate updates to customers where required * Ensure completed trouble calls are accurately closed with appropriate resolution notes * Coordinate aerial and underground drop installation work orders * Manage cutover work orders and ensure work is correctly sequenced with field crews * Coordinate site-specific routing activities required to complete customer installations * Maintain accurate work order records and ensure data integrity across operational systems * Coordinate with internal teams, technicians and external contractors to resolve outstanding work * Proactively identify scheduling issues and arrange rescheduling where required * Attend operational meetings and provide updates on outstanding work orders * Ensure all work is accurately documented across the relevant systems and platforms Additional Information…
Gauteng is an important market for jobs and professional roles in South Africa. Gauteng concentrates head-office roles, banking, retail, logistics, and public-sector vacancies. Competition is high, so applying early and tailoring each CV matters more than sending one generic document everywhere. Finance, IT, call centres, retail management, and mining services dominate hiring. Students often find internships and learnerships through large employers with structured intake seasons. Many roles assume daily travel across Johannesburg, Pretoria, or Ekurhuleni. Before you apply, estimate taxi, bus, or fuel costs so a job that looks well paid on paper still makes sense after commuting.
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