Permanent
Management - General Management Gauteng FULL TIME R80 000,00 - R110 000,00 (PER MONTH) Job Summary Position: Aftersales Service Director Industry: Industrial Equipment Manufacturing Reports to: Managing Director Main Responsibilities Strategic Leadership * Develop and implement the aftersales strategy aligned with the company's objectives to enhance customer satisfaction, operational efficiency, and business performance. * Drive continuous improvement initiatives across all aftersales functions. * Ensure the aftersales division delivers exceptional customer experiences while achieving operational and financial targets. Operational Leadership * Lead and manage the workshop, field service technicians, service administration, call centre/dispatch, warranty administration, and customer support functions. * Oversee the effective planning, scheduling, and execution of service operations to maximise customer uptime and operational efficiency. * Ensure high standards of service delivery across all customer touchpoints. Team Management * Lead, mentor, motivate, and develop the aftersales management team and service personnel. * Foster a high-performance, customer-focused culture. * Establish performance objectives and monitor team performance against agreed KPIs. Customer Relationship Management * Build and maintain strong relationships with key customers. * Manage customer escalations and ensure timely resolution of complex service-related issues. * Work proactively to improve customer satisfaction and long-term customer retention. Process Improvement * Continuously review and improve aftersales processes, including service delivery, workshop operations, warranty management, spare parts support, and field service operations. * Identify opportunities to improve productivity, efficiency, and service quality. * Implement best practices and standard operating procedures across the aftersales function. Collaboration * Work closely with the Sales, Technical, Operations, Supply Chain, and Finance teams to ensure alignment and seamless customer support. * Support cross-functional initiatives that improve customer experience and business performance. Training & Development * Develop and implement training programmes to enhance technical knowledge, leadership capability, product expertise, and customer service skills. * Ensure ongoing development of service teams to meet business and customer requirements. Commercial & Budget Management…
Gauteng is an important market for jobs and professional roles in South Africa. Gauteng concentrates head-office roles, banking, retail, logistics, and public-sector vacancies. Competition is high, so applying early and tailoring each CV matters more than sending one generic document everywhere. Finance, IT, call centres, retail management, and mining services dominate hiring. Students often find internships and learnerships through large employers with structured intake seasons. Many roles assume daily travel across Johannesburg, Pretoria, or Ekurhuleni. Before you apply, estimate taxi, bus, or fuel costs so a job that looks well paid on paper still makes sense after commuting.
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