Legal - Commercial South Africa FULL TIME Job Summary This role is ideal for someone who enjoys working directly with customers, solving problems, managing onboarding journeys and collaborating with technical teams to deliver exceptional client experiences.    You will act as a trusted partner to customers throughout their onboarding and support journey, ensuring smooth implementation, fast issue resolution and long-term customer success.  Key Responsibilities  Customer Onboarding & Implementation  * Manage end-to-end customer onboarding journeys, ensuring clients are successfully set up and ready to use the platform. * Guide customers through implementation processes, configuration and best practices. * Support customers during go-live activities and ensure a smooth transition into production. * Identify potential onboarding challenges and proactively drive solutions. Customer Support & Issue Resolution  * Provide first-line support to customers via email, chat and other communication channels. * Investigate and resolve customer queries related to platform usage, payments and integrations. * Troubleshoot issues and collaborate with technical teams where required. * Ensure customer queries are handled efficiently within agreed response and resolution timelines. Product & Platform Expertise  * Develop a strong understanding of the company's payment products and customer use cases. * Educate customers on platform capabilities, features and best practices. * Gather customer feedback and identify opportunities to improve the product experience. * Support product launches and enhancements. Cross-Functional Collaboration  * Work closely with Engineering, Product, Sales and Customer Success teams. * Escalate technical issues appropriately and ensure customers receive timely updates. * Contribute to improving onboarding processes, support workflows and customer experience. About You  We are looking for a customer-focused, technically curious individual who enjoys solving problems and helping customers succeed.  Essential Experience  * Experience in customer support, technical support, onboarding, implementation or customer success role. * Experience working within a technology, SaaS, fintech, payments or digital platform environment. * Strong problem-solving skills with the ability to investigate and resolve customer issues. * Excellent written and verbal communication skills.…