FMCG - FMCG Retail Johannesburg FULL TIME Job Summary Key Responsibilities * Lead the operational excellence agenda across company-owned and franchised restaurants. * Translate the national operations strategy into consistent execution across the restaurant network. * Drive continued improvement in sales growth, profitability, customer experience and operating standards. * Ensure that all restaurants operate consistently and in accordance with established brand and service standards. * Build a unified, performance-driven operating culture across the restaurant network. * Develop and maintain strong relationships with franchisees and other key stakeholders. * Strengthen operational capability across the business. * Lead the development and performance of field operations teams. * Provide operational expertise and practical guidance across the South African network. * Participate in field visits, business reviews, operational reviews and relevant leadership forums. * Identify and implement opportunities for innovation and continuous improvement. * Improve fixed, variable and above-store costs to strengthen the overall restaurant business model. * Collaborate closely with Leadership, Commercial, Marketing and People and Culture teams. Minimum Education * Bachelor’s degree in Business, Commerce, Engineering or a related field. * An MBA or relevant master’s degree would be advantageous. Minimum Experience * A minimum of 10 years’ experience in a senior Operations, Sales or Commercial leadership position. * Direct accountability for sales, profitability and people management is essential. * Proven experience within the retail, service, restaurant or multi-outlet sector. * Demonstrated experience in developing people and delivering results through teams. * Experience working within a multinational organisation would be advantageous. * Experience working with franchisees or within a franchise-led operating model would be highly advantageous. Skills and Competencies…

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