Director of Onboarding Operations Reports to: CEO · Manages: 3 Location: Remote with US business hours. Type: Full-time About the Company We are a U.S.-based software company. Our platform handles registration and payments for everything schools run outside the classroom: after-school enrichment, summer camps, athletics, and facility rentals. We are a team of about fifteen people, and we lean on AI heavily in our day to day work. Several functions here are supported by AI agents we built ourselves, and that shapes how we approach most problems. The role This is an operations role more than a support role. The work is designing the system: who does what along the way, how long each stage should take, and which parts we can automate so nobody has to do them again. In one sentence: you own how a school gets from a signed contract to running our platform confidently on its own, and you turn that into a repeatable system rather than a series of one-off efforts. The problem we need help solving Today our onboarding works because talented people work very hard. A school signs, one of our team members meets them, builds out their programs, walks them through registration, and stays close through the first season. It usually goes well, and schools genuinely enjoy working with us. What we are missing is the structure underneath that. Because there is no defined process, every school is handled a little differently. Because there is no shared definition of "done," no school ever feels like they finished onboarding. And since nobody finishes, schools that went live months ago keep coming back with setup questions that land on whoever happens to be closest. As a result, schools that launched a year ago are still requiring too much of our time. We need someone to own designing an onboarding process that can scale systematically. What you own The process itself. The onboarding stages, what happens in each, who does it, how long it should take, and what the school is responsible for versus what we do for them. Today this lives in two people's heads, and we would like it to live in a system anyone on the team can follow. Graduation. Define what it means for a school to be successfully onboarded, build the checklist that demonstrates it, then hold schools to it and hand them off. We think this is the most important thing you will do, and also the hardest, because it means telling a school we enjoy working with that they are ready to move on.…