Learning & Development Consultant — Installer & Customer Enablement Location / Employment Details * Contract / consulting engagement, approximately 6 months, remote * Full project scope: build the Learning & Development function from the ground up and transition it to internal owners at the end of the engagement * Schedule: flexible; some overlap with Canadian and European time zones will help, given where installers and customers are based About the Company We are a rapidly growing U.S.-based operations partner that runs the back-office and field operations for growing businesses — quietly, under our clients' own brands. Our work spans two sides: field operations, where we deploy and coordinate technicians and installers with a satellite connectivity provider across Canada, Europe, and other regions; and back-office operations, where we handle onboarding, payroll, compliance, and CRM work so our clients' teams can stay focused on their business. As our installer network and customer base grow, training has been handled ad hoc. We are bringing in a senior consultant to build a real Learning & Development foundation — and then hand it off as a function that runs on its own. About the Role This is a fixed, roughly six-month engagement to spearhead Learning & Development for two audiences: our field installers and our customers. Today there is no formal program — no standardized content, no repeatable process, and no dedicated tooling. You are being brought in to design and build all three, then transition it to the team. The mandate is deliberately build-and-exit. Success is not measured by how much you produce while you are here; it is measured by what keeps working after you leave — content that stays current, a process the team can run, and tools that are set up and adopted. This role suits a senior specialist who has stood up L&D from scratch before, works independently with minimal existing infrastructure, and designs for handoff rather than dependence. Key Responsibilities Strategy & Program Design * Assess current gaps and define an L&D roadmap for both installers and customers * Prioritize what gets built first based on impact and the six-month window * Establish how training effectiveness will be measured so the program can improve after handoff Content Development…