Operations Manager / Operational Lead Location: Remote (LATAM / South Africa preferred) Employment Type: Full-Time (Independent Contractor) Compensation: USD/month (based on experience) Reports to: Founder / CEO About the Company We are a fast-growing, tech-enabled company operating in the digital commerce and agency space, focused on building scalable systems, operational excellence, and efficient internal infrastructure. With a lean, high-performing team and ambitious growth goals, we are seeking an experienced Operations Manager / Operational Lead to help build the operational backbone of the business. This is a highly cross-functional role focused on systems, process infrastructure, project coordination, and operational scalability — ideal for someone who thrives in growth-stage environments and enjoys turning fast-moving companies into highly organized machines. The Role This role is designed to help scale the company’s internal operations during a key growth phase. You will act as the operational glue across departments — helping build scalable systems, improve accountability, coordinate execution, and create operational clarity as the business grows. We are looking for someone who has experience operating inside agencies or fast-paced service businesses and understands how to create structure during rapid growth. A major focus of the role will be: * Building and optimizing the company’s internal Notion infrastructure * Developing scalable SOP systems * Improving cross-functional coordination * Supporting operational rollout of new processes and product changes * Creating scalable meeting and onboarding systems This person should think like an operator, not an administrator. Key Responsibilities Operational Infrastructure & Systems * Lead the architecture and optimization of the company’s internal Notion workspace * Build scalable operational systems, documentation, and internal infrastructure * Create, organize, and maintain SOP libraries with clear ownership and accountability structures * Continuously identify operational inefficiencies and implement scalable improvements * Help establish operational clarity across teams, workflows, and responsibilities Cross Functional Coordination…

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