Position: Service and DayWorks Coordinator Location: Remote: SA Work Schedule: 8:30am-5:00pm UK time Salary: Market Related Position Overview  The Role The role of the Service and DayWorks Coordinator is responsible for executing the day to day operational activities of the service desk providing support and promoting ownership of work. They are primarily responsible for executing all aspects of coordination for service and dayworks delivery. To provide excellent customer service to internal colleagues and external customers through effective verbal and written communications.  Duties and responsibilities Customer Service * Accurately and efficiently receive and log customer enquiries using CRM/ERP. * Write clear and concise return correspondence to customers via email or letter. * Ensure all enquiries are dealt with a timely manner and in line with customer SLA’s and escalate to the relevant person where appropriate * Communicate with internal colleagues to enable shared resource where required Coordination * Schedule jobs with customers, including maintenance, Dayworks and reactive calls outs ensuring adherence to SLA’s and internal processes * Daily communication with engineers and field line managers to ensure work is completed in an efficient and timely manner, via telephone, Microsoft Teams, and email correspondence * Proactive scheduling of engineers to ensure resource is used effectively i.e.: using locations, skills matrix and customer request * Ensure engineer holidays are planned into the schedule to allow effective scheduling of work and highlight any times when resources may be limited due to holidays to Field Line Manager * Order materials and access equipment for works using CRM/ERP, following internal process General Administration…

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