Senior Account Manager (Technology & Public Sector)
Automotive - Automotive Technician Centurion FULL TIME Job Summary In order to be considered the following is required: * 8–12 years’ experience in enterprise or government account management * Proven experience managing large, complex client engagements * Experience operating within regulated or government environments is highly advantageous * Strong understanding of enterprise IT services and digital operations environments * Experience working with governance frameworks and multi-stakeholder organisations * Strong stakeholder satisfaction within public sector leadership and operational teams * Consistent adherence to contractual obligations and SLA commitments * Effective governance reporting and issue resolution * Clear demonstration of operational value delivered * Stable and trusted long-term client relationship Responsibilities: Client Relationship & Strategic Engagement: * Serve as the primary representative to public sector across national, provincial and operational leadership levels * Maintain strong relationships with public sector stakeholders including program owners, operational managers, governance teams and executive sponsors * Represent the business in governance forums including Steering Committees, PMO sessions, operational reviews and compliance discussions * Ensure public sector priorities and operational realities are effectively communicated within the business Governance, Compliance & Contract Management: * Ensure adherence to contractual obligations, SLAs and program commitments * Maintain compliance with public sector security, governance and regulatory requirements * Oversee governance reporting including service performance, operational metrics, risks and remediation plans * Manage change requests and contractual adjustments where required Service Delivery Oversight: * Monitor end-to-end service delivery within the public sector monitoring and operations environment * Work closely with technical and delivery teams to ensure SLA adherence and operational stability * Participate in operational forums to track incidents, escalations and improvement initiatives * Support continuous improvement initiatives aligned to public sector operational goals Financial & Contractual Performance:…
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