IT/Computer - IT Sales Gauteng FULL TIME Job Summary In order to be considered the following is required: * Matric (Grade 12) essential * Diploma or Certificate in Sales, Marketing, Business Administration, or a related field is advantageous * 2–5 years' experience in internal sales, telesales or customer service within the FMCG industry * Experience working with retailers, wholesalers, distributors or key accounts preferred * Proven track record of achieving sales targets * Strong sales and negotiation skills * Excellent communication and interpersonal skills * Customer-focused with a proactive approach * Strong administrative and organizational abilities * Proficient in Microsoft Office (Excel, Word, Outlook) * Experience with ERP and CRM systems * Ability to multitask and work in a fast-paced environment * Strong attention to detail and problem-solving skills Key Performance Indicators (KPIs): * Achievement of sales targets * Customer retention and satisfaction levels * Order processing accuracy * Response time to customer enquiries * Growth in existing customer accounts * Number of new sales opportunities generated * Debtor management support and account compliance Duties & Responsibilities Sales & Business Development: * Achieve monthly, quarterly, and annual sales targets * Proactively contact customers to generate sales and promote products * Identify upselling and cross-selling opportunities within existing accounts * Follow up on sales leads and customer enquiries promptly * Develop and maintain strong relationships with customers to encourage repeat business * Assist in executing sales promotions, campaigns and product launches Customer Service: * Provide professional and efficient support to customers regarding products, pricing and availability * Resolve customer queries, complaints, and order issues in a timely manner * Ensure high levels of customer satisfaction and retention * Maintain accurate customer records and communication logs Order Management: * Process customer orders accurately and efficiently * Monitor order status and coordinate with logistics, warehousing and distribution teams * Ensure timely delivery of products and communicate any delays to customers * Manage returns, credits and claims according to company procedures Account Administration:…