Insurance and Investments - Other Insurance Gauteng CONTRACT R15 000,00 (PER MONTH) Job Summary Join Our Team Are you passionate about quality, compliance, and operational excellence? We are looking for an experienced Quality Assurance Consultant to join our growing team and play a key role in maintaining the highest standards across our Short-Term Insurance business. As our Quality Assurance Consultant, you will be responsible for auditing new business policies, sales interactions, underwriting, and policy administration processes to ensure compliance with insurer mandates, legislative requirements, and internal quality standards. You will work closely with Sales, Underwriting, Operations, and Compliance teams to identify improvement opportunities, mitigate risk, and promote a culture of continuous learning and excellence. If you have a keen eye for detail, a strong understanding of the short-term insurance industry, and enjoy coaching others to succeed, we'd love to hear from you. Key Responsibilities Quality Assurance & Auditing * Conduct quality assurance audits on new business policies to ensure compliance with insurer underwriting guidelines and internal quality standards. * Review sales calls to ensure appropriate advice, needs analyses, and customer outcomes have been achieved. * Audit policy administration systems to verify the accuracy and completeness of client information and documentation. * Review compliance documentation to ensure all legislative disclosures and customer communications have been completed correctly. * Conduct audits against Minimum Operating Standards (MOS) and internal operational procedures. * Identify quality breaches, compliance risks, and operational gaps, escalating findings and monitoring corrective actions through to completion. * Liaise with clients where required to obtain outstanding information needed to finalise quality assurance reviews. Compliance & Governance * Ensure compliance with FAIS, FICA, POPIA, Treating Customers Fairly (TCF) principles, and all applicable legislation. * Monitor adherence to insurer underwriting requirements and internal operational policies. * Identify regulatory risks and recommend practical corrective actions. * Support internal and external audit readiness by maintaining complete and accurate documentation. Quality Improvement & Coaching…