Associate Customer Success Manager About the Company We are a rapidly growing U.S.-based, AI-powered platform that helps post-sale revenue teams — customer success, account management, and sales — understand where their time is going, which accounts need attention, and where expansion opportunity exists. We work with a growing portfolio of enterprise SaaS companies and are building the function and infrastructure to scale. We are early-stage. The people here take ownership seriously, move fast, and care about the quality of what they put in front of customers. We operate by five principles: Hard Truths, Good Hearts. Move Fast, Leave a Trail. The Customer Knows Something You Don't. Adults Don't Need Rules. Be a Multiplier, Not a Hero. If that's an environment where you do your best work, we want to hear from you. The Role We're hiring an Associate Customer Success Manager to own a defined portfolio of accounts end-to-end. This is a real book of business with real accountability — you are responsible for the health, adoption, and retention of every account in your portfolio, and you are the primary relationship owner for each of them. You'll start with our mid-market accounts: a segment that currently has meaningful product investment behind it and not enough dedicated attention. Your job is to change that. You'll build the relationships, drive adoption, manage renewals, and develop a deep enough understanding of each customer's business to anticipate what they need before they ask for it. This is a growth role. As you build credibility and the company scales, your portfolio will expand — in size, in complexity, and in strategic importance. The right person will grow with it. What You'll Do *Account Ownership* — Your portfolio is your responsibility. You manage it proactively, not reactively. * Own the full customer lifecycle for a defined book of accounts — onboarding, adoption, renewal, and expansion * Serve as the primary point of contact for every customer in your portfolio; build relationships that extend beyond a single stakeholder * Monitor account health continuously and act on signals early, before disengagement becomes a risk * Independently lead regular touchpoints with customers: check-ins, business reviews, and renewal conversations that are substantive, well-prepared, and add genuine value * Surface expansion opportunities within your portfolio and bring them forward with enough context to act on…